Retail Manager Knox

Mad Mex; Melbourne; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Rock the Look

Work-Life Balance

Recognition Programs

Free Meals

Employee Assistance Program

Playful Culture

Training & Development

Job summary

Mad Mex in Melbourne, Australia is seeking a dynamic Retail Manager to lead store operations and drive sales with a passionate team. The role emphasizes exceptional customer experiences, team leadership, and hands-on ownership of daily tasks in a fast-paced environment.

You will mentor staff, manage rostering, inventory, promotions, and budgeting while ensuring high food-safety and WHS standards. Long-term regional Commitment preferred.

Qualifications

• Minimum 2 years of management experience in retail or food services.
• Experience leading teams to deliver results in fast-paced environments.

Responsibilities

• Oversee daily store operations and team performance
• Manage rostering, inventory, stock orders, and supplier relations
• Implement and monitor promotions, pricing, and merchandising
• Ensure compliance with food safety, WHS and standards
• Lead, train and support a small team
• Manage budgeting, payroll and reporting
• Deliver exceptional customer service and address feedback

Skills

Retail management

Leadership

Operations

Inventory

Customer service

Multilingual

Education

Diploma or higher in Retail/Business/Hospitality

Tools

POS systems

Job description

Smash your targets and earn up to $10K in bonuses!

Smart Rosters – No late nights or early starts!

Up to 6 weeks paid parental leave for primary carers!

We’re growing fast, and we want YOU to be part of the journey!

Join us for amazing growth opportunities and perks as exciting as our flavours. If you're an experienced Restaurant Manager who’s Mad for It, ready to make a big impact, step up and be part of the Mad Mex adventure – let’s bring the flavour together!

About Us

At Mad Mex, we’re mad for it! Mad about bold, vibrant flavours that pack a punch, we’re on a mission to bring Australia the freshest Baja-style burritos, crafted with care and bursting with authentic Mexican ingredients. With over 75 locations and big plans for growth, we’re all about fighting for flavour and defending freshness every single day. If you're mad for it too, you’ll love being part of our journey!

About The Role

We’re just as mad for our people as we are for our flavours, and right now, we’re looking for a dynamic Retail Manager to join the team and share our passion! In this role, you’ll lead the charge in driving restaurant success through outstanding operations, top-tier sales, and inspiring team leadership. From delivering unforgettable customer experiences to empowering your crew to shine, you’ll own every step of the journey. If you’re ready to take the reins, bring your A-game, and make an impact, this is the role for you!

About You

You’re bold, cheeky, and mad for it! You’ve got the energy and attitude to match our passion, and you thrive on leading teams to success and creating unforgettable customer experiences. You’ve got a proven track record of motivating teams and delivering results in fast-paced environments. Leadership experience is a plus, but your drive to own it and create something special is what really matters!

Key Responsibilities

• Oversee daily store operations and team performance
• Manage rostering, inventory, stock orders, and supplier relations
• Implement and monitor promotional, pricing, and merchandising strategies
• Ensure compliance with food safety, WHS, and business standards
• Lead, train, and support a small team of staff
• Manage budgeting, payroll, and reporting
• Deliver exceptional customer service and handle client feedback

What We’re Looking For

• Minimum 2 years of experience in a management role in retail or food services
• Strong leadership, communication, and organisational skills
• Ability to multitask and make sound decisions under pressure
• Solid knowledge of inventory and operations management
• Passion for customer service and team development
• Multilingual abilities are a bonus, as we serve a diverse community

Requirements

• Full Australian work rights – Citizens, Permanent Residents, or unrestricted visa holders only
• Diploma or higher qualification in Retail, Business, or Hospitality Management (preferred)
• Willingness to work long-term in a regional area

Why Work with Mad Mex

• Rock the Look – Wear our awesome uniform and represent the Mad Mex vibe.
• Work-Life Balance – Enjoy regular days off and flexible schedules that suit your life.
• Recognition Programs – Get the kudos you deserve with programs that celebrate your wins.
• Free Meals – Tuck into fresh, bold flavours on your shift and enjoy discounts off the clock.
• Employee Assistance Program – Confidential support whenever you need it.
• Playful Culture – We’re all about team events, cheeky fun, and making work a party.
• Training & Development – Continuous coaching to help you crush your goals.