Retail Manager – Kitchen & Catering Operations

RECRUITZ AUSTRALIA; Brisbane; On-site; AUD 75,000 - 85,000; Full time

Benefits offered by this job

Full-time employment

Established Australian brand

Collaborative management structure

Leadership development opportunities

Dynamic team-focused workplace

Job summary

Chargrill Charlie's is seeking a hands-on Retail Manager with strong kitchen operations and catering experience in Brisbane. You will share leadership with another Retail Manager to oversee day-to-day store performance, focusing on kitchen operations, prepared foods, catering, inventory, and efficiency.

You will lead and develop kitchen and retail teams, ensuring food quality, stock control and exceptional customer service across shifts, including mornings, evenings, weekends and public holidays.

Qualifications

• Diploma-level qualification or higher in Hospitality Management, Commercial Cookery, Business Management, Retail Management or related discipline.
• Minimum of one year of relevant experience in retail food service management, commercial kitchen operations or catering supervisory role.
• Experience coordinating staff, managing daily operations and maintaining food quality and service standards.
• Knowledge of inventory management, purchasing, stock control and operational cost management.
• Strong leadership, communication, organisational and problem-solving skills.
• Knowledge of food safety, hygiene and WHS requirements.
• Ability to work a flexible roster, including mornings, evenings, weekends and public holidays.

Responsibilities

• Plan, organise and coordinate daily store operations with the other Retail Manager.
• Oversee the kitchen operation, food prep areas, catering activities and associated retail functions.
• Develop and implement procedures to improve productivity, service efficiency and store performance.
• Monitor sales targets, budgets and KPIs.
• Maintain high standards of store presentation, product availability and customer service.
• Assist with customer enquiries, feedback and complaints with timely resolution.
• Manage daily kitchen production schedules to meet demand and catering needs.
• Oversee food prep, cooking, portion control and presentation to brand standards.
• Plan catering orders including production, staffing and timelines.
• Monitor kitchen workflow to minimise delays, waste and inefficiencies.
• Ensure kitchen equipment and facilities are safe, hygienic and operational.
• Coordinate with staff and suppliers for ingredients and supplies.
• Manage stock levels, inventory systems and purchasing across kitchen and retail operations.
• Monitor stock usage, wastage, food costs and variances with cost-control measures.
• Assist with store operating budgets and expenditure reviews.
• Review sales and costs to identify profitability opportunities.
• Maintain accurate stock records and inventory reporting.
• Recruit, train, supervise and develop kitchen and retail team members.
• Coordinate rosters and duties for adequate coverage across all operations.
• Provide coaching and performance feedback to maintain productivity and service levels.
• Monitor labour costs and staffing needs against budgets.
• Foster a positive, collaborative team environment.

Skills

Leadership

Communication

Staff rostering

Budgeting

Food safety

Inventory management

Customer service

Education

Diploma or higher in Hospitality Management

Tools

POS systems

Inventory software

Microsoft Office

Job description

Chargrill Charlie's are seeking a hands-on Retail Manager with a strong background in commercial kitchen operations, food preparation, with particular focus on the growing catering and retail food service management.

Working collaboratively with another Retail Manager, you will share responsibility for the effective management and day-to-day performance of the store, with a particular focus on overseeing kitchen operations, prepared-food production, catering activities, inventory management and operational efficiency.

You will lead and support a team of kitchen and retail employees, ensuring consistent food quality, efficient production, effective stock control and exceptional customer service.

This is a full-time management position requiring a flexible approach to working hours, including a combination of morning and evening shifts, weekends and public holidays, in accordance with the store's operational requirements.

Benefits

• Competitive salary of $75,000–$80,000 per annum plus superannuation.
• Full-time employment with an established and recognised Australian brand.
• A collaborative management structure with shared responsibility for store performance.
• Opportunities to develop your leadership and operational management skills.
• A dynamic, team-focused workplace where quality food and exceptional service matter

Task & responsibilities

Key Responsibilities

• Plan, organise and coordinate daily store operations in collaboration with the other Retail Manager.
• Oversee the efficient operation of the kitchen, food preparation areas, catering activities and associated retail food service functions.
• Develop and implement operational procedures to improve productivity, service efficiency and overall store performance.
• Monitor store performance against established sales targets, operating budgets and key performance indicators.
• Maintain high standards of store presentation, product availability, food quality and customer service.
• Assist in managing customer enquiries, feedback and complaints, ensuring timely and professional resolution.
• Manage and coordinate daily kitchen production schedules to meet retail customer demand and catering requirements.
• Oversee food preparation, cooking processes, portion control, product presentation and consistency in accordance with established brand standards.
• Plan and coordinate catering orders, including production requirements, staffing, preparation timelines and order fulfilment.
• Monitor kitchen workflow, production capacity and food preparation processes to minimise delays, waste and operational inefficiencies.
• Ensure kitchen equipment, food preparation facilities and production areas are maintained in a safe, hygienic and operational condition.
• Coordinate with kitchen staff and suppliers to ensure appropriate availability of ingredients, prepared products and catering supplies.
• Manage stock levels, inventory systems and purchasing requirements across kitchen and retail operations.
• Coordinate ordering and procurement of ingredients, food products, packaging and other operational supplies.
• Monitor stock usage, wastage, food costs and inventory variances, implementing appropriate cost-control measures.
• Assist with the preparation, monitoring and management of store operating budgets.
• Review sales performance, purchasing costs and operational expenditure to identify opportunities for improved profitability.
• Ensure accurate stock records, stocktakes and inventory reporting.
• Recruit, train, supervise and develop kitchen and retail team members.
• Coordinate staff rosters and allocate duties to ensure adequate coverage across food preparation, catering and customer service operations.
• Provide clear direction, coaching and performance feedback to maintain high levels of productivity and service.
• Monitor staffing requirements and labour costs in accordance with business needs and approved budgets.
• Foster a positive, supportive and accountable team environment.
• Ensure compliance with applicable food safety legislation, workplace health and safety requirements and company procedures.
• Oversee food handling, storage, temperature control, cleaning and sanitation practices.
• Monitor food quality, consistency and presentation to ensure compliance with established product and brand standards.
• Implement and maintain appropriate operational records, food safety documentation and quality control procedures.

Qualification & experience

Chargrill Charlie's is looking for someone who combines strong retail management capabilities with practical experience in commercial kitchen and catering environments.

Essential Qualifications and Experience

• A Diploma-level qualification or higher in Hospitality Management, Commercial Cookery, Business Management, Retail Management or a closely related discipline.
• A minimum of one year of relevant experience in retail food service management, commercial kitchen operations, catering operations or a comparable supervisory or management role.
• Demonstrated experience coordinating staff, managing daily operations and maintaining food quality and service standards.
• Sound knowledge of inventory management, purchasing, stock control and operational cost management.
• Strong leadership, communication, organisational and problem-solving skills.
• Knowledge of food safety, hygiene and workplace health and safety requirements.
• Ability to work a flexible roster, including morning and evening shifts, weekends and public holidays.

Highly Desirable

• One to three years of relevant experience, preferably involving commercial kitchen management, catering coordination or high-volume prepared-food retail operations.
• Experience managing kitchen production schedules, catering orders and food preparation workflows.
• Previous experience in a busy takeaway food outlet, food retail business, commercial kitchen or similar hospitality environment.
• Experience with staff rostering, training, budgeting, food cost control and supplier management.
• Familiarity with point-of-sale systems, inventory management software and Microsoft Office.

About Company

Chargrill Charlie's is so much more than a chicken shop – it's an Aussie icon! Since 1989, the team has gone above and beyond to build Chargrill Charlie's into something no one else can replicate. From the famous chicken and chips to signature sauces, addictive chicken salt and merchandise, Chargrill Charlie's is all about bringing people together over food they love. At the heart of our brand are people. Their passion, energy and commitment to great food and exceptional customer experiences are what make Chargrill Charlie's special.

Work Type: Full time

Salary: $75000-85000