Retail Manager

Ice Cream Investments Pty Ltd; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Ice Cream Investments Pty Ltd in Miranda, NSW, seeks an experienced Retail Manager to lead day-to-day store operations and drive profitability while delivering an exceptional customer experience.

You will oversee retail staff, including recruitment, rostering, training and development, performance reviews and promotions, manage stock levels, implement sales strategies, and ensure WHS and food safety compliance.

Qualifications

• Two years’ full-time experience in a retail management role.
• Experience in supervising and developing retail staff.
• Experience managing inventory and stock control.

Responsibilities

• Oversee daily operations of the Miranda store.
• Manage and supervise retail staff including recruitment, rostering, training and performance reviews.
• Control stock levels of raw materials and finished products to maximise cost efficiency.
• Implement sales strategies to improve productivity, customer service and store profitability.
• Ensure compliance with WHS, food safety regulations and company policies.
• Effectively handle staff and customer complaints.
• Coordinate with production, logistics, finance, HR and marketing teams.

Skills

Staff management

Recruitment

Roster planning

Customer service

Sales strategy

Food safety compliance

Education

Relevant tertiary qualification

Job description

We're looking for an experienced Retail Manager to spearhead operations at our gelato store in Miranda, NSW. You will be instrumental in promoting operational excellence, with an emphasis on store profitability and delivering an exceptional customer experience.

You will be responsible for:

• Daily operations of our Miranda store
• The management and supervision of retail staff, including recruitment, rostering, training and development, performance reviews and promotions
• Managing stock levels of all raw materials and finished products, ensuring maximum cost efficiencies
• Implementing sales strategies to enhance productivity, customer service and store profitability
• Ensuring compliance with company policies, work health and safety requirements and food safety regulations
• Effectively managing staff and customer complaints
• Collaborating with other teams across the business, including production, logistics, finance, HR and marketing

You will need:

• Relevant tertiary qualifications and a minimum two years’ full-time experience working at a management level in a retail setting
• To be available to work in the evenings and on weekends each week