Retail Manager

Avenue Executive; Gold Coast City; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Portfolio backing

Career progression

Finance exposure

Job summary

Avenue Executive on the Gold Coast is seeking a results-driven Centre Manager to act as the commercial engine for a busy shopping centre. You will own budgets, forecast performance, and drive income growth while balancing hands-on tenant relations with robust financial discipline.

You’ll work within a supportive centre team, reporting to the Centre Manager, and focus on improving centre performance, managing arrears, and delivering accurate monthly reporting to regional leadership.

Qualifications

• Strong financial acumen with budgets, P&L, forecasting and arrears management.
• Experience in shopping centre management or related retail property roles.
• Proficient in Excel; able to manipulate data and generate detailed reports.
• Current driver’s licence is required.

Responsibilities

• Contribute to annual budgets, reforecasts, and monthly P&L reporting.
• Find and deliver ways to grow net operating income, including ancillary income.
• Manage arrears proactively with payment plans and, where needed, legal options.
• Prepare annual outgoings reconciliations and explain them clearly to tenants.
• Build strong relationships with retailers and drive tenant engagement plans.

Skills

Strong financial acumen

Centre management experience

Excel proficiency

Communication skills

Independent worker

Current driver’s licence

Education

Tertiary qualification in property, business, commerce or finance

Tools

Excel

Word

PowerPoint

Outlook

Job description

Commercial, numbers-focused role with an established shopping centre owner

• Hands-on role with real ownership of budgets, P&L and income growth
• Well-established retail property owner with a portfolio of convenience-based centres
• Gold Coast based, with a supportive centre team and clear career pathways

About the business

Our client owns and manages a portfolio of shopping centres across Australia. The centres are everyday destinations, anchored by major supermarkets and supported by a strong mix of specialty retailers, food and services. The business focuses on creating convenient, well-run centres that shoppers love to visit and retailers want to trade in. It has a reputation for strong commercial results and a collaborative, supportive team culture.

About the role

Reporting to the Centre Manager, you'll be the commercial engine of a busy Gold Coast shopping centre. This role is for someone who enjoys day-to-day retail tenant relationships but is equally comfortable in a spreadsheet. You'll balance the practical side of keeping the centre trading well with the financial discipline needed to grow its performance over the long term.

Financial and commercial focus

• Contribute to the annual budget and reforecasts, and help prepare monthly P&L reporting for finance and regional leadership
• Find and deliver ways to grow net operating income, including casual mall leasing and other ancillary income
• Work with the commercial team to manage arrears proactively, using payment plans, early intervention and, where needed, legal options
• Help prepare annual outgoings reconciliations and explain them clearly to tenants
• Benchmark centre performance against the wider portfolio, the industry and the region
• Track competitor activity and trade area changes, and report the impact to senior stakeholders

Tenant and centre operations

• Build strong relationships with retailers, especially key and at-risk tenants, so you understand their trading conditions and can respond early
• Develop and run a tenant engagement plan, including driving participation in the annual tenant satisfaction survey
• Manage lease assignment requests from assessment through to completion, in line with policy and legislation
• Make sure monthly retailer sales reporting is collected in full
• Carry out regular property inspections focused on safety, compliance and presentation
• Take an active part in emergency and risk management

Leadership

• Support and develop the centre administration team and lead new starter training
• Build a team culture where safety comes first and people feel comfortable speaking up

About you

• Strong financial acumen is essential. You're confident with budgets, P&Ls, forecasting and arrears management, and you can turn the numbers into practical commercial decisions.
• Proven experience in shopping centre management or operations, or relevant experience with a retailer or retail property owner
• A tertiary qualification in property, business, commerce or finance is preferred
• Strong Excel skills and good working knowledge of Word, PowerPoint and Outlook
• A confident communicator who builds rapport easily with tenants, shoppers and contractors
• Able to work independently and juggle competing priorities while staying calm and practical
• A current driver's licence

What's on offer

• The backing of an established shopping centre portfolio, with the autonomy of a centre-based role
• Exposure to senior finance and asset management stakeholders
• Professional development and clear career progression