Retail Customer Service Officer

Australia Post; Maryborough; On-site; AUD 50,000 - 52,000; Part time

Benefits offered by this job

Post Perks discounts

Health & wellbeing resources

Job summary

Australia Post is seeking a friendly Retail Customer Service Officer to help customers in our post offices, handle sales and service transactions, and promote products and services. You'll join a welcoming team with training and career development opportunities.

The casual role includes extensive training for 6 weeks, shifts Monday to Friday 8.45am–5.06pm, with early starts and potential cover at Hervey Bay.

Qualifications

• Experience in customer service and/or cash handling.
• Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift.

Responsibilities

• Performing customer sales and service transactions with customers.
• Managing high value transactions accurately (cash, cheques, credit cards and EFTPOS).
• Conducting and processing identity services transactions, including Australian Passport Interviews.
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail and parcels lodgements and associate costs.

Skills

Customer service

Cash handling

Teamwork

Job description

Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That's a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.

About the opportunity

As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

You’ll be

• Performing customer sales and service transactions with customers.
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
• Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail and parcels lodgements and associate costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.
• Pay Rate: This casual role starts at $36.41 per hour for approximately the first 3 months, increasing to $37.42 per hour + 12% superannuation. Junior rates apply to employees under 21 during training.
• Training: Extensive, supportive training, full time hours for 6 weeks, Monday - Friday, 8.45 am - 5.06 pm
• Hours: Following training, hours may be rostered in advance or be at short notice to cover sick leave. Monday to Fridaybetween 8.45am and 5.06pm.
• Location: You may also be required to cover shifts at Hervey Bay, where Saturday morning shifts are available, penalty rates apply.
• Pre-employment checks: The final stage of our recruitment process includes a medical/physical assessment, drug and alcohol test, and Nationally Coordinated Criminal History Check. Australia Post will arrange and cover the cost of these checks.

About you

• You're a friendly, enthusiastic and reliable personality who loves working in a team environment.
• You're ready to put the customer at the centre of everything you do to help make a difference in the community.

You’ll also need to

• Have experience in customer service and/or cash handling.
• Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift.

What else is in it for you?

• Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
• Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
• Opportunities for training, growth and development in customer experience or other areas of the business
• Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian - and it's important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds - including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We're a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We're also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you've got questions about accessibility, reach out to our Diversity & Inclusion team at ***************@auspost.com.au or on 03 8737 9***.