Retail Customer Service Officer

Australia Post Group; Cairns Regional; On-site; AUD 50,000 - 58,000; Part time

Benefits offered by this job

Post Perks

Annual District Allowance

Job summary

Australia Post is seeking a Retail Customer Service Officer for casual relief roles across Cairns locations. You will handle customer sales, cash and identity services, and promote products while supporting mail and parcel lodgements. Training is provided, with shifts Monday to Friday during business hours.

The position offers ongoing career growth opportunities within a nationwide postal network. Excellent customer service and cash handling experience are ideal, with readiness to work across

Qualifications

• Experience in customer service and/or cash handling
• Friendly, enthusiastic and reliable personality
• Willingness to work in a casual relief role and to travel between Cairns locations

Responsibilities

• Performing customer sales and service transactions with customers.
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
• Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail and parcels lodgements and associated costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.

Job description

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Name

Retail Customer Service Officer

Site / Location

Ref #

12388952

Entity

Australia Post

Opening Date

11-Oct-2026

Suburb

Work Type

Casual

Description & Requirements

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Australia Post respectfully acknowledges the Traditional Custodians of the Cairns region, including the Gimuy Walubara Yidinji and Yirrganydji peoples. We pay our respects to Elders past and present and extend that respect to all First Nations peoples, including emerging leaders.

We are committed to fostering a diverse and inclusive workplace and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, people of all genders and ages, and people from refugee and migrant backgrounds.

About the opportunity

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

You’ll be

• Performing customer sales and service transactions with customers.
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
• Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail and parcels lodgements and associate costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.
• Career Growth This casualrelief role is ideal for someone who is looking for a career with us, development opportunities and visibility to all permanent positions will be available
• Pay Raterole commences on $36.41/ hour for approx. 3 months, increasing to $38.92 hour + 12% Superannuation. (Junior rates apply to those under 21 during training).
• Additional BenefitsAnnual District Allowance, from $1,210 pa
• TrainingExtensive, supportive (paid) training on commencement, 12 weeks, working 4 hours each day on a rotating roster, Monday - Friday, between 8.45 AM – 5.06 PM
• HoursAfter training, shifts may be scheduled in advanced, or you may be called in at short notice. You will need to be fully available, Monday - Friday, between 8.45 AM – 5.06 PM
• Locations As this is a relief position, you will need to be happy, willing and able to work at theCairns Post Office, Cairns Business Hub, Earlville & Manunda,please consider travel before applying

About you

• You’re a friendly, enthusiastic and reliable personality who loves working in a team environment.
• You’re ready to put the customer at the centre of everything you do to help make a difference in the community.

You’ll also need to

• Have experience in customer service and/or cash handling.
• Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift.

What else is in it for you?

• Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
• Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
• Opportunities for training, growth and development in customer experience or other areas of the business
• Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [e-mail] or on 03 8737 9415.

See and hear what life is like working with our customers: