Retail Customer Experience Specialist

Universal Store; Penrith City Council; Hybrid; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Training & development

Career growth

Supportive team

Transparent leadership

Job summary

Universal Store is seeking passionate, customer-focused team members to join our store team. If you love working with people and thrive in a fast-paced retail environment, we want to hear from you.

You will deliver exceptional service, build relationships with customers, and contribute to achieving sales targets while supporting day-to-day store operations and presentation. We offer ongoing training, development, and a supportive team culture.

Qualifications

• Previous retail experience, ideally in fashion or customer-focused environments.
• Strong passion for customer service and sales.
• Warm, enthusiastic personality with excellent communication skills.
• Ability to build rapport quickly and confidently with customers.
• Flexible, reliable, and adaptable to change.
• A proactive attitude with a willingness to go above and beyond.

Responsibilities

• Deliver exceptional customer service and create memorable in-store experiences.
• Build strong relationships with customers and develop a loyal client base.
• Contribute to achieving sales targets and store performance.
• Support day-to-day store operations, from stock room to shop floor.
• Maintain visual merchandising standards and store presentation.
• Work collaboratively as part of a positive and high-performing team.

Skills

Retail experience

Customer service

Sales

Communication skills

Teamwork

Job description

Universal Store is seeking passionate, customer-focused team members to join our store team. If you love working with people and thrive in a fast-paced retail environment, we want to hear from you.

You will deliver exceptional service, build relationships with customers, and contribute to achieving sales targets while supporting day-to-day store operations and presentation. We offer ongoing training, development, and a supportive team culture.