Retail Site Manager: Customer Experience & Operations

OTR; Jimboomba; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff discounts

Access to Employee Assistance Program (EAP)

Genuine career pathways and growth opportunities

Job summary

A dynamic retail company in Queensland is seeking a Site Manager to lead and develop the site team for exceptional customer service and operational excellence. You'll be responsible for maintaining standards, driving sales, and cultivating a high-performing culture. Ideal candidates will have strong leadership experience and a customer-first mindset. This full-time role offers opportunities for growth and includes various staff benefits.

Qualifications

• Strong retail or service leadership experience, ideally in convenience, fuel, or QSR.
• Proven track record in delivering sales, service, and operational outcomes.
• Knowledge of HSSE, compliance, and retail operational frameworks.
• Strong leadership, coaching, and communication skills.
• Customer-first mindset with a hands-on, flexible approach.
• Ability to thrive in fast-paced environments and embrace change.

Responsibilities

• Ensure HSSE policies are implemented and food/environmental safety standards are maintained.
• Model outstanding customer service and manage feedback channels.
• Drive sales through effective store presentation and product availability.
• Recruit, coach, and mentor team members to build capability.
• Manage business controls including cash handling and security.
• Contribute ideas to improve processes and support new initiatives.

Job description

A dynamic retail company in Queensland is seeking a Site Manager to lead and develop the site team for exceptional customer service and operational excellence. You'll be responsible for maintaining standards, driving sales, and cultivating a high-performing culture. Ideal candidates will have strong leadership experience and a customer-first mindset. This full-time role offers opportunities for growth and includes various staff benefits.