Retail Coordinator CWH Hamilton NSW

CW Retail Services Pty Ltd; Newcastle; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Staff discounts

Employee Assistance Program (EAP)

Job summary

Sigma Healthcare is seeking a Retail Coordinator to join our pharmacy team in Hamilton, NSW. This hands-on leadership role supports day-to-day store operations, ensuring exceptional customer experiences and high service standards.

You will supervise frontline team members, coach development, manage stock and merchandising, and partner with the Retail Manager to achieve sales targets in a fast-paced environment. This role offers growth across a national network.

Qualifications

• Senior pharmacy assistant or retail leadership experience.
• Strong customer service and product knowledge.
• Ability to supervise, coach and develop frontline staff.

Responsibilities

• Assist customers with pharmacy and health products and guide prescription workflows where needed.
• Supervise and mentor Pharmacy Assistants to maintain high service standards.
• Manage stock, merchandising, pricing, and store presentation.
• Lead training and development, support promotions and displays.
• Collaborate with the Retail Manager to meet sales targets and KPIs.
• Uphold safety, privacy, and store policies.

Skills

Senior pharmacy assistant

Retail leadership

Customer service

Education

Certificate III in Community Pharmacy or Retail

Job description

Start your career as a Retail Coordinator at CWH Hamilton NSW

About the Opportunity

We have an exciting opportunity for a Retail Coordinator to join our pharmacy team. In this hands-on leadership role, you will support the day-to-day operations of the front of pharmacy while delivering an exceptional customer experience.

You will play a key role in supervising and guiding frontline team members, ensuring high standards of service, compliance, and product knowledge across the store. This is a fantastic opportunity for an experienced senior pharmacy or retail assistant ready to step into a leadership position.

What's in it for you?

• Opportunity to step into a leadership and development role
• Work with a supportive and experienced pharmacy team
• Ongoing training to expand your product knowledge and leadership capability
• A fast-paced and rewarding retail environment
• Career progression opportunities within a growing national network
• You’ll have access to ongoing training and support to grow your career
• Enjoy a positive team culture with great perks like staff discounts, recognition, and regular celebrations
• We prioritise your wellbeing with a confidential Employee Assistance Program (EAP)
• We’re committed to creating a workplace where people feel valued, with service recognition and end-of-year awards!

A typical day might look like:

• Assisting customers with a wide range of pharmacy products, including vitamins, personal care, baby care, first aid, and over-the-counter medicines
• Providing guidance on Pharmacy Medicines and supporting prescription workflows where required
• Supervising and supporting Pharmacy Assistants to ensure high standards of service
• Coaching and mentoring team members, including assisting with training and development
• Managing stock levels, merchandising, and maintaining store presentation standards
• Supporting promotional activity and ensuring pricing and displays are accurate
• Handling customer queries and resolving complaints professionally
• Working closely with the Retail Manager to achieve sales targets and KPIs
• Ensuring compliance with store procedures, safety standards, and company policies.

Responsibilities:

• Always keep customer and employee information private and strictly confidential
• Attend and as and when required assist with conducting staff meetings
• Support and comply with all business and store policies and procedures
• Maintain good working knowledge of the store’s systems and processes
• Assist with maintaining security procedures in store and any store emergencies
• Lead by example and promote a positive working environment
• Present and conduct yourself in a professional manner at all times, in line with the company’s Code of Conduct
• Take all reasonable care for your own and others safety and wellbeing while at work including ensuring staff under your supervision comply with safety instructions and operating procedures
• Perform any other reasonable duties as requested by your Manager.

About you:

• Experience as a senior pharmacy assistant or retail professional (Certificate III in Community Pharmacy or Retail highly regarded)
• Strong customer service skills with the ability to build rapport and trust
• Proven ability to supervise, coach, and support team members
• Sound knowledge of pharmacy or retail products and services
• Strong attention to detail with experience in stock control and merchandising
• Ability to work in a fast-paced environment and manage competing priorities
• A proactive, positive attitude with a strong sense of accountability.

NOTE: Our team members work in our pharmacies throughout their shift, often standing for long periods. Stock replenishment can involve repeated movements and lifting heavier items, so please keep this in mind when applying.

The successful applicant must meet National Criminal History Check requirements and hold appropriate working rights.

About us

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.