Retail Consultant, Bankstown

Singtel; Sydney; On-site; Confidential; Part time

Benefits offered by this job

Rate: AUD 35 p/h + super + loadings

25% discount on Optus products

Employee networks & diversity programs

Wellbeing support (counselling)

Flexible rosters

Job summary

Optus is seeking a casual Retail Service Consultant for the Bankstown team. If you enjoy helping people, work well in a supportive crew, and bring positive energy to every interaction, we’d love to have you on board!

Join Optus to be part of a collaborative culture that values accountability, integrity, and genuine customer relationships. The role offers flexible rosters, wellbeing support, and perks for staff across products and partners.

Qualifications

• Understand customer needs and deliver genuine support.
• Explain tech concepts clearly to customers.
• Handle difficult inquiries with empathy and integrity.
• Work with teammates to create a customer-first environment.

Skills

Customer needs

Genuine support

Tech explained

Empathy under pressure

Team player

Job description

Optus is one of Australia's leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.

We're looking for a vibrant and motivated Casual Retail Service Consultant to join our Bankstown team. If you love helping people, thrive in being a part of a supportive crew, and bring positive energy to every interaction, then we'd love to have you on board!

At Optus, you'll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other.

What you bring:

• Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.
• Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.
• Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.
• Composure Under Pressure: You're confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer.
• Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer-first environment where everyone succeeds.

What's in it for you?

• $35 p/h + super + applicable loadings.
• Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.
• Flexible rosters that work around the life you live outside of work.

Intrigued, but not sure you tick every box? That's completely okay! We still encourage you to apply. We all grow, learn and develop together, and this role might be the perfect next step in your career journey.

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