Retail Consultant, Sale

Singtel; Sale; Sur place; Confidential; Plein temps

Avantages offerts par ce poste

25% off Optus products

Wellbeing support (counselling)

Flexible rosters

Résumé du poste

Optus in Sale is seeking a Casual Retail Service Consultant who thrives on helping people and delivering memorable customer experiences. You’ll explore tech products, explain complex options simply, and tailor solutions with a friendly, can-do attitude.

Join a supportive team that values integrity, accountability, and genuine connections with customers. Flexible rosters and perks supplement the role.

Qualifications

• Must have outstanding customer service and communication skills.
• Ability to explain tech in simple terms to customers.
• Empathy and problem-solving mindset with calm, practical solutions.
• Strong team orientation and willingness to collaborate.

Responsabilités

• Be the face of Optus, delivering standout customer experiences powered by optimism and genuine care.
• Explore our range of tech products and services, and share knowledge in a simple, helpful way.
• Uncover customer needs and deliver personalised solutions that brighten their day.
• Work as one team to craft a warm, welcoming environment where customers feel supported.

Connaissances

Service superpower

Tech explorer

Problem solving

Composure under pressure

Team spirit

Description du poste

Optus is one of Australia's leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.

We’re looking for a vibrant and motivated Casual Retail Service Consultant to join our Sale team. If you love helping people, thrive in being a part of a supportive crew, and bring positive energy to every interaction, then we’d love to have you on board!

At Optus, you'll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other.

What you'll do

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

What you bring

• Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.
• Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.
• Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.
• Composure Under Pressure: You’re confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer.
• Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer-first environment where everyone succeeds.

What's in it for you?

• $35 p/h + super + applicable loadings.
• Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.
• Flexible rosters that work around the life you live outside of work.