Retail Assistant

Specsavers; Tweed Heads South; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Two free glasses per year

Specsavers Perks discount program

Friends & Family 30% discount vouchers

Employee assistance program

Career development opportunities

Job summary

Specsavers is seeking a frontline team member to deliver exceptional customer service on the retail floor, assist with frame styling, and discuss detailed product information.

You will take phone calls, schedule appointments, and help fit frames to exceed customer expectations while collaborating with Optometry and Audiology teams. Training is provided for optical specifics.

Qualifications

• Retail/customer service experience required.
• Optical experience is a plus, but full optical training will be provided.
• Strong communication and interpersonal skills.

Responsibilities

• Provide a high level of customer service on the retail floor and assist with frame styling.
• Discuss in-depth product information with customers.
• Take phone calls and schedule appointments.
• Adjust and fit customers' frames to ensure satisfaction.
• Conduct pre-health screening and liaise with Optometry and Audiology teams.
• Merchandise the store and maintain retail standards.

Skills

Customer service

Interpersonal skills

Computer literacy

Phone skills

Personal presentation

Initiative

Punctuality

Reliability

Teamwork

Interest in Optical Retail/Audiology

Tools

POS systems

Microsoft Office

Job description

Specsavers has been ranked 1st in the list of Australia’s Best Workplaces™ for 2026 by Great Place to Work®, the global authority on workplace culture. We’ve made the Top 10 for the forth year in a row, continuing to climb as a standout organisation where people love towork.

As the fastest growing optical retail group in the world, Specsavers strive to be the best professional healthcare provider in Australia and New Zealand. We pride ourselves on culture and people aby providing a fun and supportive working environment.

Benefits and Perks

Specsavers employees are entitled to a number of amazing benefits:

Two free pairs - stay on trend with 2 free pairs of glasses per year

Specsavers Perks - Who doesn't love a discount? Specsavers Perks offers just that at over 300 well known retailers

Friends and Family Discount - Share the love with two 30% discount vouchers per year for your family and friends

Employee Assistant Program - Health & wellbeing support for you and your family

Career Development and Advancement Opportunities - Want to take the next step and kick start a new career? You've come to the right place

What we are looking for:

A passion for providing the highest customer service and aftercare

Ability to build rapport & adopt high level interpersonal skills with customers

Strong computer literacy and phone skills

High standard of personal presentation

Initiative, punctuality and reliability a must

An interest in Optical Retail and Audiology

Able to work cohesively within a team

Flexibility to work retail hours which will include late nights and weekends

Role Description

Providing a high level of customer service on the retail floor and assisting with frame styling

Discussing in-depth product information

Taking phone calls and scheduling appointments

Adjusting and fitting customers frames- ensuring the product exceeds their expectations

Conducting pre-health screening and liaising with our Optometry and Audiology teams

Merchandising the store and maintaining retail standards

Skills and Experience

The successful candidate will have a rewarding career with Specsavers and exhibit the following qualities:

Enthusiasm: Passionate about creating meaningful connections and supporting the wider community through eyecare

Communication Skills: Excellent verbal skills with strong attention to detail

Teamwork: Ability to build genuine and supportive relationships with colleagues to thrive and achieve goals

Practical Abilities: Previous retail/customer service experience is required. Optical experience is highly desired, however full optical training with be provided