Retail Assistant

The Salvation Army; Noosa Shire; On-site; AUD 34,000 - 41,000; Full time

Benefits offered by this job

Flexible working arrangements

EAP and health & wellness initiatives

Training and development opportunities

Social impact and community focus

Job summary

The Salvation Army in Noosa region on the Sunshine Coast is seeking a values-driven Retail Assistant to support daily store operations, donations processing, and customer service across Family Stores and collection points.

This casual role reports to the Area Manager, involves open/close procedures, cash handling, and assisting with promotions, with flexible hours and opportunities for training and development.

Qualifications

• Customer service experience in a retail environment.
• Ability to work in a collaborative team setting.
• Current driver’s licence and reliable vehicle.
• Strong communication skills, both verbal and written.
• Ability to prioritise tasks and manage time effectively.
• Commitment to safety and WHS practices.

Responsibilities

• Assist with processing donations and ensure stock on the shop floor at the correct price point.
• Perform store open and close procedures as required.
• Provide exceptional customer service to donors and customers.
• Assist in execution and coordination of promotions and activities at the store.

Skills

Customer service

Retail experience

Team collaboration

Supervising workers

Communication skills

Time management

Driver's licence

Fitness level

WH&S knowledge

Job description

Number of Positions Available: 2

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here – providing support, safety, community, and opportunity.

About the role

We are seeking a values driven Retail Assistant who will perform customer focused retail tasks that support the daily operation of Family Stores, warehouses and the missional objectives of The Salvation Army. Reporting to the Area Manager, this is a casual role, based in the Noosa region, with work across the Sunshine Coast, QLD. Salary and conditions are in accordance with the General Retail Award Level 3.

You will successfully Provide exceptional customer service to all donors and customers and provide appropriate assistance when working in the stores, collection points or anywhere else as reasonably required. Assist with the processing of all donations and ensure adequate amount of stock is on the shop floor at the correct price point. Perform store open & close established procedures as required. Comply with secure cash handling and banking established procedures as required. Assist in the execution and coordination of all promotional activities at the store.

• Demonstrated customer service experience working in a retail environment with an ability to work collaboratively in a team setting
• Experience supervising workers in retail or similar setting highly regarded
• Sound presentation and communication skills (both verbal and written) with an ability to interact with a variety of people
• Ability to prioritise tasks and manage time effectively
• Current driver’s licence and reliable vehicle
• Knowledge of work health safety obligations practice of these in the workplace
• Incumbent needs to have a reasonable level of fitness to carry out the duties of this position

What we offer

• Flexible working arrangements.
• Access to EAP and health & wellness initiatives Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here – providing support, safety, community, and opportunity.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by:
Caring for people
Creating faith pathways
Building healthy communities
Working for justice

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.