Restaurant General Manager

Argyle House Camden; Camden; On-site; AUD 150,000 - 190,000; Full time

Job summary

Argyle House Camden is seeking a results-driven General Manager to lead our premium steakhouse and events venue in Camden, NSW. You will own daily operations, drive commercial performance and ensure exceptional guest experiences.

Reporting to the Directors, you will translate strategy into priorities, manage budgets, lead a multidisciplinary team, and uphold food safety and service standards across all functions.

Qualifications

• Substantial GM or senior hospitality leadership experience.
• Experience in premium, high-volume restaurant, hotel, club or events venue.
• Proven responsibility for profit and loss, budgets, labour and revenue targets.
• Ability to make sound executive decisions under pressure.
• Strong leadership of multidisciplinary hospitality teams.
• Track record of improving guest satisfaction and service standards.
• Experience delivering restaurant services, private functions and major events.
• Strong financial understanding and commercial judgement.
• Excellent communication and negotiation skills.
• Current NSW Responsible Service of Alcohol certification and Australian working rights.

Responsibilities

• Provide visible, hands-on leadership and ownership of daily performance.
• Translate strategy into priorities and elevate the Argyle House brand.
• Manage venue P&L and deliver revenue, labour, cost targets.
• Prepare budgets, forecasts and performance reports; analyse key metrics.
• Set premium service standards and maintain floor presence during services.
• Monitor guest experience and resolve serious complaints with judgment.
• Lead recruitment, onboarding, training, rosters and performance reviews.
• Oversee private dining, weddings, corporate functions and events.
• Ensure NSW licensing, safety, and food safety compliance.
• Ensure accurate use of POS, rostering, payroll and reporting systems.

Skills

General Manager experience

Hospitality leadership

Profit & loss management

Budgets & forecasting

Staff coaching & development

Premium service standards

Education

Hospitality leadership track preferred

Tools

POS systems

Rostering software

Job description

The General Manager is the senior operational leader of Argyle House Camden and is accountable for the venue's commercial performance, guest experience, people leadership, compliance, reputation and daily operations. This position requires an experienced hospitality executive who can lead decisively, exercise sound commercial judgement and make timely decisions in the best interests of the Argyle House brand. The General Manager is expected to take ownership of the venue—not simply administer it—while operating within approved budgets, company policies and delegated authority.

Key responsibilities

• Provide visible, professional and hands-on leadership and take ownership of the venue's daily performance and operating standards
• Translate the Directors' strategy into clear priorities and measurable actions and protect and elevate the Argyle House brand across every guest and employee touchpoint
• Take responsibility for the venue's profit and loss performance and deliver approved revenue, labour, cost-of-goods and operating-profit targets
• Prepare and manage budgets, forecasts and performance reports and analyse sales, average guest spend, labour productivity, food and beverage margins, discounts, wastage and operating expenses
• Establish, communicate and enforce premium service standards and maintain a meaningful on-floor presence during key services and major events
• Monitor the guest experience and intervene when standards are not being achieved and resolve serious complaints with authority, fairness and commercial judgement
• Lead, coach and hold accountable the venue's management team and oversee recruitment, onboarding, training, rosters, performance reviews and succession planning
• Oversee the commercial and operational delivery of private dining, weddings, corporate functions and major events
• Maintain compliance with NSW liquor licensing, responsible service of alcohol, food safety, employment, privacy and work health and safety obligations
• Ensure accurate use of point-of-sale, rostering, payroll, booking, accounting and reporting systems and provide weekly reporting covering sales, labour, costs, functions, guest feedback, staffing, compliance and priority actions

About you

• Substantial experience as a General Manager, Venue Manager or senior hospitality leader
• Experience in a premium, high-volume restaurant, hotel, club or functions venue
• Demonstrated responsibility for profit and loss performance and experience managing budgets, labour, cost of goods, expenses and revenue targets
• Proven ability to make sound executive decisions under pressure
• Strong experience leading multidisciplinary hospitality teams
• A record of improving service, culture, commercial performance and guest satisfaction
• Experience delivering restaurant services, private functions and major events
• Strong financial understanding and commercial judgement
• Excellent communication, negotiation and conflict-resolution skills
• Strong knowledge of NSW liquor licensing, food safety, employment and work health and safety requirements
• Current NSW Responsible Service of Alcohol certification
• Full Australian working rights
• Approved manager or liquor licensee qualifications are highly regarded

About us

Argyle House Camden is a premium steakhouse and functions venue in Camden, NSW. The General Manager will work closely with the Directors and Group Executive Chef to strengthen the current venue and support the expansion of the Argyle House brand across Sydney.