Resource Manager

NSW Department of Communities and Justice; City of Parramatta; Hybrid; AUD 121,000 - 147,000; Full time

Benefits offered by this job

Health & Wellbeing

Employee Assistance Program

Training & development opportunities

Job summary

NSW Department of Communities and Justice is seeking a Resource (Workforce) Manager to lead planning, forecasting and real-time IT project workforce management in Parramatta. Flexible working and temporary full-time status through 30 June 2027 with extension potential provide a stable pathway for impact.

You will partner with program managers and senior leadership to align staffing with business goals, using workforce data to drive decisions and optimise cost while maintaining service levels.

Qualifications

• Proven ability to influence outcomes and negotiate mutually beneficial solutions where priorities, resource demands, and stakeholder expectations may conflict.
• Strong communication and interpersonal skills for sensitive conversations with professionalism and diplomacy.
• Experience managing large and diverse workforces across programs, portfolios, or business units.
• Exceptional attention to detail ensuring accuracy of workforce data, allocations, reporting and planning.
• Ability to balance big-picture workforce planning with day-to-day resource management and issue resolution.
• Experience using workforce data, utilisation metrics and resource insights to inform decisions, identify risks and improve processes.
• Demonstrated capability in managing workforce risks, resource constraints and competing demands while maintaining stakeholder confidence.

Responsibilities

• Lead planning, forecasting, and real-time management of IT project workforce to optimise cost and productivity.
• Partner with Program and Project Managers to align staffing with business goals using data-driven insights.
• Drive continuous improvement in staffing processes and workforce risk management.

Skills

Stakeholder management

Negotiation

Communication

People management

Attention to detail

Workforce planning

Data analysis

Risk management

Job description

Resource (Workforce) Manager – Location: Parramatta – Flexible working available – Employment type: Temporary full-time to 30 June 2027 with possibility of extension – Grade: Clerk Grade 9/10 – Salary: $120,859 to $146,945 per annum plus employer contribution to superannuation and annual leave loading

Your role

Are you a strategic thinker, analytical, with proven stakeholder skills and attention to detail? Do you have a passion for optimising workforce efficiency? Working with a supportive team, you will be leading the planning, forecasting, and real-time management of our IT project workforce at the Department of Communities and Justice (DCJ). In this pivotal role, you’ll ensure we have the right people in the right place at the right time at optimal cost —maximising productivity while maintaining exceptional service levels.

What you’ll do

You’ll partner with Program Managers, Project Managers, Project Team Members, Support Teams, and senior leadership to align staffing strategies with business goals, using data-driven insights and understanding of the people request and demand requirements to enable project success, while driving and delivering continuous improvement.

What we’re looking for

• Proven ability to influence outcomes and negotiate mutually beneficial solutions where priorities, resource demands, and stakeholder expectations may conflict.
• Experience and ability to influence outcomes and negotiate mutually beneficial solutions where priorities, resource demands, and stakeholder expectations may conflict.
• Strong communication and interpersonal skills, with the ability to navigate sensitive conversations with professionalism, diplomacy, and impartiality.
• Experience managing large and diverse workforces across multiple programs, portfolios, or business units, balancing operational requirements with strategic workforce objectives.
• Exceptional attention to detail, ensuring the accuracy of workforce data, resource allocations, reporting, and planning activities whilst managing competing priorities.
• Demonstrated ability to balance big-picture workforce planning with day-to-day operational resource management and issue resolution.
• Experience using workforce data, utilisation metrics, and resource insights to inform decision-making, identify risks, and drive continuous improvement.
• Proven capability in managing workforce risks, resource constraints, and competing demands while maintaining stakeholder confidence and delivery outcomes.

What We Offer

• A challenging and rewarding career.
• Opportunity to learn other aspects of the Business and Resource Management team with view to progress.
• Flexible, autonomous work environment.
• Competitive pay and conditions.
• Training and development opportunities to build and maintain capabilities.
• Health & Wellbeing and Employee Assistance Programs.

Working for DCJ

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Contact

Please contact the hiring manager Nathalee Tiufino via email [e-mail].

Application deadline

Applications close 1 October 2026 at 11:59pm AEST.

Inclusion and Diversity

Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Your recruitment journey on the DCJ website.

Thank you

Thank you for your interest in this role. We look forward to receiving your application.