Resort Administration

Palm Lake Group; Forster; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

Work-life balance with flexible hours

Employee Assistance Program (EAP)

Tenure rewards and celebrating service

Job summary

Palm Lake Resort Forster Lakes is seeking a professional Resort Administrator to support caretakers and residents with warm, efficient administration and customer service in a friendly team.

This full-time role (38 hours, Mon–Fri) focuses on accurate record keeping, banking tasks, event coordination, and delivering a welcoming environment to residents and visitors.

Qualifications

• Minimum two years’ experience in an administrative or sales support role.
• Strong computer skills across Microsoft Office (Word, Excel, PowerPoint, Publisher, and Outlook).
• Excellent organisational and time management skills with high attention to detail.
• A proactive, positive, and professional attitude with strong interpersonal skills.
• A current C-class driver’s licence.

Responsibilities

• Provide a warm and engaging welcome to all residents, guests and visitors.
• Assist with banking, mail, purchase orders, expenditure requests, and invoice preparation.
• Maintain and control the resort’s key register and ensure accurate record keeping.
• Answer telephone enquiries and perform mail-outs as required.
• Gather and collate data, create and maintain documents and spreadsheets, and manage printing and distribution needs.
• Assist with planning and co-ordination of resort functions, bistro meals, and sales events - including set-up and attendance.
• Produce and distribute correspondence, memos, letters, and forms.
• Maintain confidential records and filing systems.
• Manage petty cash control and reconciliation.
• Support the Resort Manager with general administrative tasks and ad-hoc duties as required.

Skills

Administrative support

Customer service

Time management

Attention to detail

Interpersonal skills

Tools

Word

Excel

PowerPoint

Publisher

Outlook

Job description

Are you an organised and people-focused professional who enjoys creating smooth, welcoming experiences?

Do you thrive in an environment where attention to detail and community connection go hand in hand?

About Us

Established in 1977, Palm Lake Group is a proudly Australian, family-owned company with extensive experience in developing, constructing and managing Lifestyle Resorts, Retirement Villages and Aged Care Facilities in Australia. Our resorts are more than just somewhere to live they are vibrant communities designed for those seeking a lifestyle filled with comfort, connection, and opportunity. We are committed to providing high-quality homes, exceptional service, and vibrant communities that inspire and excite our residents.

Join us in redefining over-50s living.

Position Details

We’re looking for a professional and motivated Resort Administrator to join our Palm Lake Resort Forster Lakes team. You’ll play a vital role in supporting the Resort Caretakers through a variety of administrative, financial, and customer service duties that help keep our resort running smoothly and efficiently. This is a full-time role, working Monday to Friday on a 38-hour week. Your work will be central to maintaining an organised and welcoming environment for residents, visitors, and team members alike.

Responsibilities

• Provide a warm and engaging welcome to all residents, guests and visitors.
• Assist with banking, mail, purchase orders, expenditure requests, and invoice preparation.
• Maintain and control the resort’s key register and ensure accurate record keeping.
• Answer telephone enquiries and perform mail-outs as required.
• Gather and collate data, create and maintain documents and spreadsheets, and manage printing and distribution needs.
• Assist with planning and co-ordination of resort functions, bistro meals, and sales events - including set-up and attendance.
• Produce and distribute correspondence, memos, letters, and forms.
• Maintain confidential records and filing systems.
• Manage petty cash control and reconciliation.
• Support the Resort Manager with general administrative tasks and ad-hoc duties as required.

What We’re Looking For

We are seeking someone who shares our values of respect, passion, community, impact and safety, and who enjoys working in a friendly, resident-focused environment. To excel in this role, you will bring

• Minimum two years’ experience in an administrative or sales support role.
• Strong computer skills across Microsoft Office (Word, Excel, PowerPoint, Publisher, and Outlook).
• Excellent organisational and time management skills with high attention to detail.
• A proactive, positive, and professional attitude with strong interpersonal skills.
• Flexibility, patience, and understanding when working with elderly residents.
• The ability to work independently and as part of a supportive team.
• A current C-class driver’s licence.

Why Join Us?

At Palm Lake Resort, we pride ourselves on offering exceptional lifestyle communities and providing our staff with a supportive and rewarding work environment. We offer our team

• Competitive Remuneration
• Work-life Balance with flexible working hours.
• 24/7 free access to compassionate, confidential support with our Employee Assistance Program (EAP)
• Celebrate Milestones with tenure rewards!
• Supportive team culture - Be part of a vibrant and inclusive community where your contributions are valued
• Career Opportunities - Palm Lake Group spans 4 entities, 27 lifestyle resort communities and 7 aged care facilities across Australia's east coast, from development & construction to resort management & aged care, the career pathways and opportunities with Palm Lake Group are truly endless.