Resolutions Operations Manager — Governance & Change

AustralianSuper Pty Ltd; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Blended working environment

Career opportunities

Learning and coaching

Job summary

AustralianSuper is hiring a Manager, Resolutions Operations to drive governance and continuous improvement within the Member Resolutions team. You will lead a small group, manage change initiatives and support executive governance forums.

The role supports delivery across multiple locations and requires experience with regulated environments and product-owner backlog management. Join AustralianSuper to help deliver high-quality complaint outcomes for members, balancing regulatory requirements

Qualifications

• Experience developing and simplifying operational governance in regulated environments.
• Proven ability to coordinate complex regulatory responses with multiple stakeholders.

Responsibilities

• Lead governance, business management and change enablement for Member Resolutions.
• Develop and lead a high-performing Operations team delivering governance and support.
• Coordinate engagement with regulators and oversight bodies; ensure timely, evidence-based responses.

Skills

Governance frameworks

Regulatory coordination

Product Owner backlog

Change management

Leadership governance forums

Stakeholder alignment

Calm leadership

Education

RG146 qualification

Tertiary business/ops/risk/compliance

Job description

AustralianSuper is hiring a Manager, Resolutions Operations to drive governance and continuous improvement within the Member Resolutions team. You will lead a small group, manage change initiatives and support executive governance forums.

The role supports delivery across multiple locations and requires experience with regulated environments and product-owner backlog management. Join AustralianSuper to help deliver high-quality complaint outcomes for members, balancing regulatory requirements