Resilience Support Analyst

Auto & General; City of Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus eligibility

Work from home

Volunteer days

ME day

Parental leave

Additional leave

Job summary

Auto & General is seeking a Resilience Support Analyst to join the Claims & Assessing (C&A) division within the Line 1 Risk function. The role focuses on Operational Resilience, incident investigations, control design, and risk reporting to senior forums.

You will be embedded in the business, guiding teams to navigate incidents, strengthen controls, and maintain resilient, compliant operations across the organisation.

Qualifications

• Foundational understanding of risk management principles and controls.
• Experience with incident management and documentation.
• Ability to translate complex risk concepts into actionable guidance.

Responsibilities

• Provide expert risk guidance and support to Claims & Assessing teams within the RMF.
• Identify gaps in risk management processes and document improvements.
• Oversee incident investigations with accurate documentation in the Risk Management System.
• Facilitate incident resolution, action owners, and clear ownership across the division.
• Ensure data completeness and confidentiality in the Risk Management System.
• Conduct thematic reviews to identify patterns and insights from incidents.
• Support root cause analysis and advise on effective control design.
• Report to key decision forums including Divisional Risk Forum, EXCO, and the Board.
• Support complaints handling effectiveness reviews to surface systemic issues.
• Stay current with cybersecurity trends and regulatory requirements.

Skills

Risk management

Incident management

Data analysis

Stakeholder communication

Attention to detail

Regulatory awareness

Cybersecurity awareness

Problem solving

Education

Bachelor’s degree in Business, Finance, Risk Management, Law, or related discipline

Tools

Risk Management System

Job description

We're looking for a motivated and detail-oriented Resilience Support Analyst to join our Claims & Assessing (C&A) division as part of our Line 1 Risk function.

As a risk professional, you'll sit within the first line of defence, providing expert advice, guidance, and oversight to divisional teams to help them own and manage their risk landscape effectively. This is a role where your work genuinely matters: you'll be embedded in the business, helping teams navigate incidents, strengthen controls, and build a resilient, compliant operating environment.

A key focus of this role is Operational Resilience, including the management of models, information security, business continuity, and supplier performance.

What You'll Be Doing

• Providing expert risk guidance and support to Claims & Assessing teams in line with the Risk Management Framework (RMF).
• Identifying and escalating gaps in risk management processes, controls, and documentation, and recommending practical improvements.
• Guiding teams in identifying potential incidents from complaints and review findings, and overseeing thorough incident investigations with accurate documentation in our Risk Management System.
• Facilitating incident and issue resolution, corrective actions, and clear ownership across the division.
• Ensuring completeness and accuracy of all incident and issue data in our Risk Management System, upholding data integrity and confidentiality.
• Conducting thematic reviews and analysis to identify patterns, trends, and insights from divisional incidents and issues.
• Supporting root cause analysis for incidents and providing advice on effective control design to mitigate identified risks.
• Facilitating reporting to key decision‑making forums including the Divisional Risk Forum, EXCO, and the Board.
• Supporting complaints handling effectiveness reviews to surface systemic issues and improvement opportunities.
• Staying current with cybersecurity trends and applicable legislative and regulatory requirements.
• Supporting the delivery of risk management training and capability building initiatives across the division.

What We’re Looking For

• 1-3 years of experience in a risk, compliance, audit, or operational role, preferably within financial services or a regulated environment.
• Bachelor’s degree in Business, Finance, Risk Management, Law, or a related discipline will be faviourable.
• Foundational understanding of risk management principles, incident management, and control environments
• Strong analytical and problem‑solving skills with keen attention to detail
• Excellent written and verbal communication skills - able to translate complex information into clear, actionable messages
• A collaborative working style with the ability to engage effectively with a broad range of stakeholders
• A proactive mindset - you spot issues early and take initiative to drive continuous improvement

The benefits of working at A&G

• Location - This role will be based in the North Lakes office.
• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Work flexibility - with options to work from home two days per week.
• Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all the big stuff.