Resilience Support Analyst

Auto-; City of Brisbane; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Location in North Lakes

Bonuses and incentives

Work from home two days per week

Volunteer days

ME day

Parental leave

Budget Direct product discounts

Development programs

Wellbeing resources

On-site events

Job summary

Auto & General (A&G) is seeking a motivated Resilience Support Analyst to join the Claims & Assessing division in the Line 1 Risk function. You will provide expert risk guidance, support incident investigations, and help teams strengthen controls.

The role emphasizes operational resilience, information security, business continuity, and supplier performance, with hybrid work options and a North Lakes base. Collaborative stakeholders engagement and proactive improvement are essential.

Qualifications

• 1-3 years of risk, compliance, audit, or operational experience.
• Bachelor's degree in Business, Finance, Risk Management, Law (or related).
• Foundational understanding of risk management principles and controls.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication; ability to translate complex information.
• Collaborative mindset for engaging stakeholders.
• Proactive mindset for continuous improvement.

Responsibilities

• Provide expert risk guidance to Claims & Assessing teams per RMF.
• Identify and escalate gaps in risk processes and controls.
• Oversee incident investigations with thorough documentation.
• Facilitate incident resolution and assign clear ownership.
• Ensure accuracy of incident data in the Risk Management System.
• Conduct thematic reviews to identify patterns and insights.
• Support root cause analysis and effective control design.
• Provide reporting to Divisional Risk Forum, EXCO, and the Board.
• Support complaints handling reviews to surface issues.
• Stay current with cybersecurity and regulatory requirements.
• Support risk management training and capability building.

Skills

Risk management

Analytical

Communication

Stakeholder engagement

Education

Bachelor's degree in Business / Finance / Risk Management / Law

Job description

• Job Category Professional, Risk
• Employee Type Permanent (PERM)
• Manage Others No

Contact information

• Contact Phone .

Description

About the Role

We're looking for a motivated and detail-oriented Resilience Support Analyst to join our Claims & Assessing (C&A) division as part of our Line 1 Risk function.

As a risk professional, you'll sit within the first line of defence, providing expert advice, guidance, and oversight to divisional teams to help them own and manage their risk landscape effectively. This is a role where your work genuinely matters: you'll be embedded in the business, helping teams navigate incidents, strengthen controls, and build a resilient, compliant operating environment.

A key focus of this role is Operational Resilience, including the management of models, information security, business continuity, and supplier performance.

What You'll Be Doing

Providing expert risk guidance and support to Claims & Assessing teams in line with the Risk Management Framework (RMF).

Identifying and escalating gaps in risk management processes, controls, and documentation, and recommending practical improvements.

Guiding teams in identifying potential incidents from complaints and review findings, and overseeing thorough incident investigations with accurate documentation in our Risk Management System.

Facilitating incident and issue resolution, corrective actions, and clear ownership across the division.

Ensuring completeness and accuracy of all incident and issue data in our Risk Management System, upholding data integrity and confidentiality.

Conducting thematic reviews and analysis to identify patterns, trends, and insights from divisional incidents and issues.

Supporting root cause analysis for incidents and providing advice on effective control design to mitigate identified risks.

Facilitating reporting to key decision-making forums including the Divisional Risk Forum, EXCO, and the Board.

Supporting complaints handling effectiveness reviews to surface systemic issues and improvement opportunities.

Staying current with cybersecurity trends and applicable legislative and regulatory requirements.

Supporting the delivery of risk management training and capability building initiatives across the division.

What We're Looking For

1-3 years of experience in a risk, compliance, audit, or operational role, preferably within financial services or a regulated environment.

Bachelor's degree in Business, Finance, Risk Management, Law, or a related discipline will be faviourable.

Foundational understanding of risk management principles, incident management, and control environments

Strong analytical and problem-solving skills with keen attention to detail

Excellent written and verbal communication skills - able to translate complex information into clear, actionable messages

A collaborative working style with the ability to engage effectively with a broad range of stakeholders

A proactive mindset - you spot issues early and take initiative to drive continuous improvement

Benefits

• Location - This role will be based in the North Lakes office.
• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Work flexibility - with options to work from home two days per week.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all the big stuff.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - We’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer!

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.