Residential Support Worker

NSW Health; Sydney; On-site; AUD 62,000 - 76,000; Full time

Benefits offered by this job

Salary packaging

Mobility benefits

World-class facilities

Transplant program

Oncology care

Community programs

Career advancement

Wellbeing programs

Job summary

NSW Health’s St Vincent’s Hospital Sydney is seeking a dedicated professional to join the Tierney House Homeless Health Service on a maximum-term full-time contract. You will provide 24/7 care, assess residents, and coordinate in-reach health services in a safe, compassionate environment.

Join a mission-driven team delivering person-centred care, with pathways out of homelessness, strong documentation practices, and opportunities for professional growth within a renowned public hospital precinct.

Qualifications

• Experience supporting residents experiencing homelessness in residential or specialist settings.
• Strong communication skills, written and verbal.
• Ability to work independently and in a team.
• Develops care plans to improve wellbeing.
• Comfort with diverse populations; strong record-keeping.

Responsibilities

• Provide 24/7 care, support, and supervision for residents.
• Collaborate with Homeless Health Service to improve health outcomes.
• Conduct assessments, develop care plans, refer services.
• Promote resident participation and integration with services.
• Maintain documentation in a non-judgmental, harm-minimisation framework.

Skills

Communication skills

Care planning

Teamwork

Resident care

Record-keeping

Computer literacy

Tools

Electronic health records

Job description

• Role type: Maximum Term full time (6 months contract)
• Department and location: Tierney House – Homeless Health Service, St Vincent’s Hospital, Darlinghurst
• Salary: $69,413.15+ super +salary packaging

Welcome to St Vincent’s Hospital Sydney
Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.

Founded by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat. As Sydney’s premier and iconic inner-city public hospital, we serve the entire population, providing world-class care to all people, including the most vulnerable in our community. Across our renowned precinct, we feature cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth.

Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.

Read on to explore this exciting role and the fantastic perks waiting for you here.

About the role

• Provide 24/7 care, support, and supervision, helping residents access in-reach health services in a safe environment.
• Work closely with the Homeless Health Service and other partners to improve health outcomes and create pathways out of homelessness.
• Conduct comprehensive assessments, develop care plans, and refer residents to the right services to meet their individual needs.
• Promote resident participation and choice, supporting integration into mainstream healthcare and community resources.
• Maintain accurate documentation and a welcoming, safe, and supportive environment within a non-judgmental, harm-minimisation framework.

About you

• Has experience supporting residents experiencing homelessness in residential or specialist service settings.
• Communicates confidently and compassionately, both verbally and in writing, with residents, carers, colleagues, and key stakeholders.
• Can work independently and collaboratively as part of a dynamic team.
• Develops and implements care plans that empower residents to engage in daily activities and improve their wellbeing.
• Is comfortable working with diverse populations, including individuals with mental health, drug and alcohol, and physical health needs, and is computer literate with strong record-keeping skills.

What we can offer you

• Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income
• Seamless NSW Health Mobility: Smooth transfer of your qualifying service and leave entitlements
• World-Class: Be part of a renowned precinct alongside the Garvan & Victor Chang institutes
• Excellence: Premier heart/lung transplant program, advanced robotics, & pioneering HIV/AIDS initiatives
• Cutting-Edge Oncology: Deliver advanced cancer care and trials at the renowned Kinghorn Cancer Centre
• Community: Support vital programs for First Nations, homelessness, mental health, & drug and alcohol care
• Professional Advancement: Accelerate your career with study leave and Curran Foundation scholarships
• Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations

Sponsorship / work rights for Australia

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Equal opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.