Residential Supervisor - Healthscope

Healthscope; Victoria; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Supportive culture

SCHADS entitlements

Employee Assistance Program

Recognition program

Learning & Development

Quarterly conferences

Job summary

Healthscope Independence Services (HIS) seeks a Residential Supervisor to lead a team delivering disability supports to residents in a multi‑story apartment complex. You will work under the SDA Area Manager to ensure consistent high‑quality service aligned with NDIS, TAC and iCare standards.

You will drive client-centred practice, oversee intake and admissions, monitor compliance, and contribute to growth opportunities with central support from our Head of Growth and Partnerships.

Qualifications

• Excellent communication, written, interpersonal and organisational skills.
• Strong understanding of SDA, SIL, and NDIS Quality & Safeguarding frameworks.
• Experience supervising or leading a team of disability support workers.

Responsibilities

• Provide leadership and guidance to Support workers, coaching and supporting high-quality service delivery.
• Oversee daily operations: staffing, rosters, quality, safety and compliance.
• Oversee client intake, assessments, referrals and smooth admissions.
• Monitor compliance and quality: training, audits and continuous improvement.
• Manage budgets and report on financial and business performance.
• Mentor and develop staff, conduct performance discussions and onboarding.
• Promote safety, risk management and wellbeing initiatives.

Skills

Leadership

Communication

Mentoring

Education

Certificate IV in Disability

Community Services or Aged Care

Tools

NDIS Knowledge

Job description

SDA Residential Supervisor - Penrith

Are you a passionate and experienced disability leader who is committed to delivering high‑quality, person‑centred supports that empower individuals to live independently?
Healthscope Independence Services (HIS) are seeking a suitably experienced Residential Supervisor to lead a team of dedicated team of disability support workers, who provide supports to the residents living in their own apartments, within the multi‑story apartment complex. The role will be supported by our experienced SDA Area Manager to ensure consistent high‑quality service delivery across our SDA Apartment national footprint.

• Permanent, Full time


• Classification: Level 4 – (Pay point will be determined based on experience and qualifications).


• Location: Penrith, NSW

About the role:

This is a leadership role reporting to the SDA Area Manager. With support and guidance, you will oversee the successful operation of our SDA site, ensuring high‑quality, person‑centred supports aligned with NDIS, TAC and iCare standards. An important element of the role will include marketing and business development opportunities that will be managed and supported centrally by our Head of Growth and Partnerships.

About Us:

For over 30 years, Healthscope Independence Services has been supporting people with disability to live more independently. Operating across multiple states, we provide both community‑based and in‑house support, guided by a person‑centred approach. Our team is driven by compassion, respect, and a shared goal of helping clients achieve what matters most to them. We work with clients on their plans to reach their independence goals in our homes or in the community and build their confidence to make more choices in their daily life. Healthscope Independence Services is NDIS accredited and registered with TAC and WorkSafe Victoria, TIO and iCare. We meet all government and legislative requirements.

At Healthscope Independence Services (HIS), we offer:

• Supportive and inclusive workplace culture.




• Penalty rates, allowances, and entitlements in line with the SCHADS Award.




• Employee Assistance Program (EAP) for confidential wellbeing support.




• Everyday Star recognition programs for outstanding performance.




• Ongoing Learning and Development.




• Opportunities to attend quarterly conferences as part of your professional development and engagement

A typical day may include:

• Providing leadership and guidance to Support workers, offering expert advice, coaching, and support to ensure high‑quality service delivery within your local area.


• Overseeing daily operational requirements, including staffing levels, roster management, and ensuring house meets quality, safety, and compliance standards.


• Supporting client‑centred practice, including oversight of client intake, assessments, referrals, and ensuring smooth admission processes.


• Monitoring compliance and quality, such as staff training, documentation, audits, and continuous improvement activities across the service.


• Managing financial and business performance, including oversight of budgets, and reporting.


• Driving team development, through mentoring, performance discussions, onboarding, and fostering a positive, values‑driven culture.


• Promoting safety and risk management, responding to incidents, supporting wellbeing initiatives, and ensuring staff have the training and tools to work safely.

To be considered for this role you will have:

• Certificate IV in Disability, Community Services or Aged Care


• Strong understanding of SDA, SIL, and NDIS Quality & Safeguarding frameworks.


• Experience in supervising or leading a team of disability support workers, with sound leadership experience.


• Excellent communication, written, interpersonal, and organisational skills.


• Experience managing multiple stakeholders, conflict and negotiations and comfort making decisions that balance risk, client outcomes and commercial/strategic issues.


• Ability to mentor and coach staff to ensure best practice service delivery is achieved.
  

Why Healthscope?

When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

You’ll also benefit from:

• Flexibility to work across one or multiple hospitals across our network


• Discounted health insurance (non‑casuals only)


• Continuous professional development, education & support provided to encourage growth

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient's lives.

Applications close: 10 November 2026 - screening of applications is occurring daily so don’t hesitate and wait until the closing date.

More Information:

Our commitment to quality and safety for our clients, staff and visitors is our highest priority. Applicants will be required to provide a valid NDIS screening Check, First Aid, CPR. Driver’s License and Evidence of right to work in Australia prior to appointment. For more information visit our website .

Healthscope is an equal opportunity employer supporting diversity in our workforce. We encourage women, people of Aboriginal and Torres Strait Islander heritage and people of culturally diverse backgrounds to apply.