Resident Experience Team Member

UniLodge Australia Pty Ltd; City of Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Inclusive culture

Annual feedback surveys

Professional training

Referral bonuses

Travel perks

Job summary

Essence Communities in Melbourne seeks a friendly Resident Experience Team Member to be the warm face of our Build-to-Rent community. You’ll deliver professional service to residents and guests, assist leasing tasks, and help create a calm, welcoming atmosphere.

Reporting to the Resident Experience Manager, you’ll collaborate with maintenance, cleaning, and security teams, resolve resident concerns, protect privacy and safety, and support emergency procedures while delivering a genuinely human

Qualifications

• Unrestricted working rights in Australia.
• Valid Agent's Representative Certificate registered with Consumer Affairs VIC.
• Strong communication skills with high attention to detail.
• Confident problem solving and decision making ability.
• Entry level leasing experience.

Responsibilities

• Provide warm, professional service to residents and guests, fostering a welcoming atmosphere.
• Support leasing and property tasks, including check-ins, inspections, and apartment viewings.
• Take initiative in resolving resident concerns, ensuring timely and thorough follow-through.
• Maintain strong working relationships with maintenance, cleaning, and security teams to ensure seamless operations.
• Uphold residents' rights, privacy, and safety while actively contributing to emergency response procedures.

Skills

Communication skills

Attention to detail

Problem solving

Leasing experience

Job description

Join Essence Communities, the fastest growing Build to Rent management company in Australia and accelerate your career.

If you are currently working in leasing, residential property, or mixed-use and feeling stagnant in your role, this could be the fresh start you've been looking for. We're seeking real estate professionals ready to step into a more refined, asset-driven model - one that prioritises service, community and experience.

And here's the best part: no private landlords. No driving from property to property. All apartments are managed in-house - just take the lift and you're there.

Our Role

As a Resident Experience Team Member, you're the friendly face, the calm in the chaos, and the reason our residents say, 'I love living here.' You'll be right at the heart of our Build-to-Rent community, making every interaction feel easy, warm and genuinely human.

Reporting to the Resident Experience Manager, your key responsibilities will include, but not limited to:

Key responsibilities include:

• Provide warm, professional service to residents and guests, fostering a welcoming atmosphere.


• Support leasing and property tasks, including check-ins, inspections, and apartment viewings.


• Take initiative in resolving resident concerns, ensuring timely and thorough follow-through.


• Maintain strong working relationships with maintenance, cleaning, and security teams to ensure seamless operations.


• Uphold residents' rights, privacy, and safety while actively contributing to emergency response procedures.

Skills & Experience Required

• Unrestricted working rights in Australia


• Valid Agent's Representative Certificate registered with Consumer Affairs VIC


• Strong communication skills with high attention to detail


• Confident problem solving and decision making ability


• Entry level leasing experience

Our Offer To You

• Inclusive Culture - Collaborate with a diverse and engaging team


• Voice Your Opinions - Share feedback in annual surveys and connect on Viva Engage


• Professional Development - Take advantage of company paid operational licence training


• General Referral Bonuses - Up to $1,000 AUD/NZD for successful referrals


• Travel Perks - Access exclusive rates at Essence Hotels & Apartments

FIND YOUR INDI

INDI Southbank offers 434 premium studio, one and two-bedroom apartments near Boyd Park. With open plan living, easy CBD access via tram, and amenities like co-working spaces, private dining, and a gym, the building is designed for comfort and convenience. Resident satisfaction is a top priority at every step.

Shape your future in BTR - join INDI Southbank today.

To start your journey with INDI Southbank,

Essence Communities is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.