Resident Support & Finance Admin Coordinator

Odyssey House VIC; Melbourne; On-site; AUD 74,000 - 90,000; Full time

Benefits offered by this job

Ongoing learning and development

Career progression opportunities

Employee Assistance Program (EAP)

Flexible working arrangements

Purchase leave options (48/52)

Sabbaticals

Monthly RDOs

Job summary

Odyssey Victoria (OV) is seeking an Administration Coordinator (Resident Support) based in Melbourne to manage resident payments, liaise with Centrelink, and support the daily operations of the Business Office within the Therapeutic Community program.

The role involves coaching residents in new tasks, maintaining confidential records, and ensuring timely processing of payments, with on-site meals and salary packaging options offered by OV.

Qualifications

• Relevant qualification and/or experience in an administration role.
• Strong organisation and time management skills.
• Highly developed communication skills (verbal and written).
• Commitment to teamwork with openness to feedback.
• Ability to take initiative and work independently.

Responsibilities

• Be the first point of contact for finance team when residents enter treatment.
• Liaise with residents and process Centrelink documentation.
• Monitor Centrelink payments and resolve anomalies.
• Assist residents from custody with payment registrations and crisis payments.
• Liaise with Job Providers to ensure Centrelink payments continue without disruption.

Skills

Administration experience

Organisation & time management

Communication skills

Teamwork

Initiative & independence

Education

Relevant qualification

Tools

Microsoft Office

Databases

Job description

Odyssey Victoria (OV) is seeking an Administration Coordinator (Resident Support) based in Melbourne to manage resident payments, liaise with Centrelink, and support the daily operations of the Business Office within the Therapeutic Community program.

The role involves coaching residents in new tasks, maintaining confidential records, and ensuring timely processing of payments, with on-site meals and salary packaging options offered by OV.