Administration Coordinator (Resident Support) - Lower Plenty

Odyssey House VIC; Melbourne; On-site; AUD 74,000 - 90,000; Full time

Benefits offered by this job

Ongoing learning and development

Career progression opportunities

Employee Assistance Program (EAP)

Flexible working arrangements

Purchase leave options (48/52)

Sabbaticals

Monthly RDOs

Job summary

Odyssey Victoria (OV) is seeking an Administration Coordinator (Resident Support) based in Melbourne to manage resident payments, liaise with Centrelink, and support the daily operations of the Business Office within the Therapeutic Community program.

The role involves coaching residents in new tasks, maintaining confidential records, and ensuring timely processing of payments, with on-site meals and salary packaging options offered by OV.

Qualifications

• Relevant qualification and/or experience in an administration role.
• Strong organisation and time management skills.
• Highly developed communication skills (verbal and written).
• Commitment to teamwork with openness to feedback.
• Ability to take initiative and work independently.

Responsibilities

• Be the first point of contact for finance team when residents enter treatment.
• Liaise with residents and process Centrelink documentation.
• Monitor Centrelink payments and resolve anomalies.
• Assist residents from custody with payment registrations and crisis payments.
• Liaise with Job Providers to ensure Centrelink payments continue without disruption.

Skills

Administration experience

Organisation & time management

Communication skills

Teamwork

Initiative & independence

Education

Relevant qualification

Tools

Microsoft Office

Databases

Job description

· Based in Lower Plenty.

· $81,857.44 gross per annum, plus super.

· 17.5% annual leave loading and generous salary packaging options

· Meals provided on-site.

About Odyssey Victoria:

Odyssey Victoria (OV) is a place of hope and positive change for individuals working towards breaking their pattern of addiction. At Odyssey Victoria we believe that every person should have the opportunity to change and grow. Our diverse teams work with individuals, families, and communities to reduce alcohol and other drug (AOD) use, improve mental health, and reconnect people to their family and the community.

OV is a dynamic and fast-growing organisation committed to excellence in service provision and innovation in responding to alcohol and other drugs use problems.

About our Therapeutic Community Program:

The Therapeutic Community (TC) is a long-term residential program that works with residents to establish healthier relationships, promote personal change, and support them in their recovery journey. An essential element of the TC is the individual clients’ relationship to the peer community.

Using a therapeutic community model, the program offers a holistic treatment experience for those seeking help for problematic drug or alcohol use. To enhance individual motivation for change, the Therapeutic Community combines meaningful work and recreational activities, with therapeutic group work and skills development, in a physically and psychologically safe environment. An essential element of the model is the individual residents’ relationship to the peer community.

Role Purpose:

The Administration Coordinator (Resident Support) ensures payment arrangements are organised and maintained for residents admitted into the program, working closely with Centrelink and associated entities.

They are also responsible for assisting the day-to-day work of residents working in the functions of the Business Office. Providing supervision and support to residents in their job function, to ensure they are provided with meaningful work.

The key purpose of the position is to complement program delivery by providing timely organisational support functions in Resident finance, and the Business Office by coaching residents through new tasks and projects.

The Therapeutic Community is a long-term residential program that works with clients to establish healthier relationships, promote personal change, and support them in their recovery journey. An essential element of the TC is the individual client’s relationship with the peer community.

Key areas of focus:

· Be first point of contact for finance team when residents enter treatment

· Liaise with residents and process Centrelink documentation on behalf of residents, provide assistance where information is incomplete. Ensure resident is on correct Centrelink benefit

• Process all resident related Centrelink documentation and ensure lodgment in a timely manner
• Monitor resident related Centrelink payments ensuring correct payments are received, responding to matters or anomalies as relevant.

· Assist residents admitted from custody in ensuring they are registered for payments, including any eligible crisis payments.

· Liaise with relevant Job Providers, ensuring residents and OV are meeting all requirements to ensure Centrelink payments are not disrupted

· Keep abreast of changes in protocols/procedures within Centrelink and Job Provider

· Attend on/offsite meetings with residents in sphere of work as relevant.

· Liaise with Public & Community Housing to obtain rental subsidies and apply for temporary absence.

· Receive and respond to internal and external enquiries regarding resident payments.

· Report to Centrelink on behalf of resident to ensure continuity of payment

· Maintain relevant tracking tools and systems to respond to requests for reports as relevant.

· Ensure that the distribution of data is in keeping with OV and agency confidentiality protocols.

· Assist in the development and implementation of policies and procedures for the effective management of administrative functions.

· Coaching residents through new tasks and projects to provide them with meaningful work experience and the ability to learn and grow in a safe environment

Key Selection Criteria:

To be successful in this role, you must…

1. Relevant qualification and/or experience in an administration role.

2. Demonstrated knowledge and experience in office administration, including, record keeping methods, administrative procedures, confidentiality, and privacy protocols.

3. Strong organisation and time management skills.

4. Highly developed communication skills (both verbal and written) with a consultative approach to resolving issues.

5. Demonstrated commitment to teamwork, with an openness to giving and receiving feedback.

6. Ability to take initiative and work independently and adaptively to meet changing organisational needs.

7. Ability to convey warmth, openness, empathy, and concern for the welfare of colleagues and residents.

8. Confident, friendly, and well-developed people skills, including the ability to relate to professionals and to deal with challenging people and situations.

9. Sound information technology skills, including proficiency in the Microsoft Office suite and use of databases.

For a copy of the position description which outlines the full list of responsibilities and key selection criteria, please click HERE (http://odyssey.org.au/wp-content/uploads/2026/10/POSTC3024-Administration-Coordinator-Resident-Support-LP.pdf).

What we can give YOU!

In return we are committed to offering you an inclusive and transparent workplace culture where our people can develop to be their very best by:

· Ongoing learning and development opportunities

· Providing work that is meaningful and challenging, with career development opportunities through project and secondment opportunities and succession planning

· Providing career pathways across diverse OV programs.

· Access to 24/7 counselling through our Employee Assistance Provider (EAP)

· Generous leave options such as 48/52 Purchase Leave, Study Leave and Sabbaticals

· Flexible working arrangements such as monthly RDO's for full-timers (arrangements will vary based on role requirements).

In addition to the above, staff will also be provided monthly Clinical Supervision sessions for professional development and personal wellbeing.

Our commitment to diversity

At OV we value diversity and believe that a range of backgrounds brings a variety of ideas, perspectives and experiences that will enhance our effectiveness. We promote a workplace that actively seeks to include, welcome and value unique contributions by encouraging people with disability, Aboriginal Australians, LGBTQIA, young people and people from culturally diverse backgrounds to apply for this position.

Safety screening

OV is committed to child safety and is a child safe organisation. All OV employees must undergo Police Records and Working with Children Checks. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with us.

All Odyssey Victoria sites are smoke free for all employees