Resident Services & Wellbeing Coordinator

UniLodge Living Group; Canberra; On-site; AUD 60,000 - 80,000; Full time

Job summary

UniLodge Living Group in Australia is seeking a Customer Service Coordinator to deliver a warm, proactive resident experience. You will handle enquiries related to student residency, wellbeing, and general needs, while coordinating administrative tasks and maintaining a safe, welcoming community for residents.

This is a full-time fixed-term role ending 4 November 2026. Suitable candidates will have a background in reception or hospitality, strong written and verbal communication, good computer

Qualifications

• Clear communication, both written and verbal.
• Proficient computer skills and ability to navigate systems.
• Strong organisational skills with attention to detail.

Responsibilities

• Creating a friendly environment and delivering a positive resident experience.
• Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing.
• Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed.
• Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).

Skills

Communication skills

Computer skills

Organisational skills

We care attitude

Job description

UniLodge Living Group in Australia is seeking a Customer Service Coordinator to deliver a warm, proactive resident experience. You will handle enquiries related to student residency, wellbeing, and general needs, while coordinating administrative tasks and maintaining a safe, welcoming community for residents.

This is a full-time fixed-term role ending 4 November 2026. Suitable candidates will have a background in reception or hospitality, strong written and verbal communication, good computer