Customer Service Coordinator

UniLodge Living Group; Canberra; On-site; AUD 60,000 - 80,000; Full time

Job summary

UniLodge Living Group in Australia is seeking a Customer Service Coordinator to deliver a warm, proactive resident experience. You will handle enquiries related to student residency, wellbeing, and general needs, while coordinating administrative tasks and maintaining a safe, welcoming community for residents.

This is a full-time fixed-term role ending 4 November 2026. Suitable candidates will have a background in reception or hospitality, strong written and verbal communication, good computer

Qualifications

• Clear communication, both written and verbal.
• Proficient computer skills and ability to navigate systems.
• Strong organisational skills with attention to detail.

Responsibilities

• Creating a friendly environment and delivering a positive resident experience.
• Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing.
• Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed.
• Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).

Skills

Communication skills

Computer skills

Organisational skills

We care attitude

Job description

The Role - Customer Service Coordinator

There are lots of qualities that we look for in our team, but above all we need people who are resilient, hands on and genuinely enjoy delivering good customer service. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. A background in reception or hospitality will provide you with a good grounding for this role. Some of your essential skills will include strong written and verbal communication, good computer skills, organisational skills and a “we care” attitude.

The Role - Customer Service Coordinator

There are lots of qualities that we look for in our team, but above all we need people who are resilient, hands on and genuinely enjoy delivering good customer service. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. A background in reception or hospitality will provide you with a good grounding for this role. Some of your essential skills will include strong written and verbal communication, good computer skills, organisational skills and a “we care” attitude. At UniLodge we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. This may be the first step to a new and exciting career path. This is a full-time fixed-term position, ending on 4 November 2026. Some of the responsibilities will include, but not be limited to:

• Creating a friendly environment and delivering a positive resident experience,
• Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,
• Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
• Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).

Our Mandatory Requirements Include

• Eligibility to work in Australia
• National Police Check (completed within last 3 months)
• Working with Vulnerable People's Check

A LITTLE ABOUT US

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australia and New Zealand. We employ a team of over 1200 people who are dedicated to our vision, “To build inclusive communities for inspired living”. Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc. We invite you to visit https://www.unilodge.com.au/careers to learn more about working with UniLodge.

UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.