Resident Field Service Fitter

Hitachi Construction Machinery Australia; Bendigo; On-site; AUD 114,616,000 - 171,924,000; Full time

Benefits offered by this job

Tool of trade vehicle

Employee perks program

Parental leave

Job summary

Hitachi Construction Machinery Australia is seeking a Resident Field Service Fitter based in the Bendigo region, servicing customers across Northern Victoria with support from the Somerton branch.

You will manage your own regional workload, diagnose and repair Hitachi machinery in the field, and build lasting customer relationships while ensuring safety and quality standards are met. This permanent role offers a competitive hourly rate, vehicle, and career growth opportunities.

Qualifications

• Must have a trade qualification in Mobile Plant/Heavy Diesel.
• Experience in field service within construction/mining equipment is preferred.
• Strong diagnostic and communication skills.

Responsibilities

• Diagnose, service and repair Hitachi construction and earthmoving equipment in the field.
• Manage daily workflow, job scheduling and customer communication.
• Build and maintain strong relationships with customers across the regional territory.
• Complete and submit service reports and documentation in a timely manner.
• Ensure all work aligns with Hitachi's safety and quality standards.
• Identify opportunities to improve service delivery and customer satisfaction.

Skills

Field service

Diagnostics

Time management

Customer communication

Education

Trade qualification: Mobile Plant / Heavy Diesel Mechanic

Job description

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment, known for our quality products and strong customer partnerships.

The Opportunity

We are currently seeking an experienced Resident Field Service Fitter to join our team, based in the Bendigo region, servicing customers across Northern Victoria through to the Victorian border, with full support from our Somerton branch.

In this autonomous, customer-focused role, you'll take ownership of your region, delivering high-quality service while building lasting relationships with customers across a diverse range of industries. Reporting to the Service Supervisor, you'll enjoy independence in your day-to-day work, backed by a supportive and experienced team.

Key Responsibilities

• Diagnose, service and repair Hitachi construction and earthmoving equipment in the field
• Manage your daily workflow, job scheduling and customer communication
• Build and maintain strong relationships with customers across your regional territory
• Complete and submit service reports and documentation in a timely manner
• Ensure all work is completed in line with Hitachi's safety and quality standards
• Identify opportunities to improve service delivery and customer satisfaction

About You

• Relevant trade qualification (Mobile Plant / Heavy Diesel Mechanic or equivalent)
• Proven experience in field service within the construction, earthmoving or heavy equipment industries preferred
• Strong diagnostic and technical skills
• Ability to work autonomously with excellent time management
• A customer-first mindset with strong communication skills
• Commitment to safety, quality and continuous improvement
• OEM experience highly regarded but not essential

Hitachi Benefits - What's On Offer

• Competitive hourly rate + allowances + penalties + earn bi-annual bonuses!
• Fully maintained tool of trade vehicle
• Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
• Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
• Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
• Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
• Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
• Family-First Benefits: Paid parental leave policy to support you and your family during life's important moments
• Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business

At Hitachi, we are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.

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