Resident Experience Team Member

UniLodge Living Group; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Remuneration indicative of experience

Inclusive culture

Voice at the table

Team events

Travel privileges

Referral bonus

Job summary

Essence Communities, part of UniLodge Living Group, is seeking a part-time Resident Experience Team Member for Wentworth Quarter in Sydney. You will welcome residents and visitors, coordinate front desk operations, and help with leasing tasks including viewings and check-ins.

This entry-level role requires great communication, attention to detail, and a customer-service focus. The position offers 20 hours per week, flexible scheduling, and opportunities to grow within a leading Build-to-Rent

Qualifications

• Entry-level real estate role requiring strong communication and service mindset.
• Good written and verbal communication essential.
• Ability to balance front desk duties with leasing support.

Responsibilities

• Be the first point of contact for residents and visitors at front desk.
• Manage front desk operations and respond to inquiries.
• Support leasing tasks including check-ins and viewings.
• Represent the BTR brand with high service standards.
• Operate PMS and front office systems accurately.

Skills

Communication

Attention to detail

Time management

Customer service

Education

Cert IV in Real Estate (NSW)

Tools

PMS

Job description

Our Story

Essence Communities is Australia and New Zealand’s leading Build-to-Rent (BTR) operator, delivering tailored management solutions backed by a 30-year legacy in property and asset management through our parent company, UniLodge Living Group. We exist to create communities where people truly belong – combining hospitality-led thinking, operational excellence, and human-centred design to deliver exceptional resident experiences and strong performance outcomes for our partners.

Our Story

Essence Communities is Australia and New Zealand’s leading Build-to-Rent (BTR) operator, delivering tailored management solutions backed by a 30-year legacy in property and asset management through our parent company, UniLodge Living Group. We exist to create communities where people truly belong – combining hospitality-led thinking, operational excellence, and human-centred design to deliver exceptional resident experiences and strong performance outcomes for our partners.

WENTWORTH QUARTER

Introducing a waterfront community, located in the vibrant heart of Wentworth Point. This exceptional property offers luxurious amenities and high-quality living spaces, just steps away from the Wentworth Point promenade. The BTR complex consists of an impressive selection of 211 spacious 1, 2, and 3-bedroom apartments and townhouses. Amenity areas include landscaped podium, pool, state-of-the-art gym, co-working spaces, private dining room, resident lounge, BBQ terrace and more.

About The Role

As our Resident Experience Team Member, you will be a warm and welcoming presence that shapes an exceptional experience for residents and visitors alike. By coordinating events, fostering strong resident engagement and best in class services, you will help cultivate a strong sense of community at WentWorth Quarter.

Key Responsibilities Include

• Be the first point of contact for residents and visitors, providing professional, efficient and friendly service at all times.
• Manage front desk operations, handling calls, enquiries, and requests with confidence, accuracy, and a strong customer-service focus.
• Support leasing and property tasks, including check-ins, inspections, and apartment viewings.
• Represent a leading Build-to-Rent brand, demonstrating a strong understanding of BTR principles and maintaining high service standards that set the community apart.
• Manage the Property Management System (PMS) and front office systems with accuracy, efficiency, and attention to detail.
  
  

Skills & Experience Required

We are looking for an entry level real estate professional who thrives in a vibrant, community-led environment. You bring a natural warmth and quiet confidence to every interaction, creating meaningful connections while approaching each day with a proactive, solutions-focused mindset. You will also have

• Excellent written & verbal communication skills
• High attention to detail with a results-focused mindset
• Effective time management and the ability to multi-task in a busy environment
• Completed Cert IV in Real Estate (NSW)
• Unrestricted working rights in Australia & National Police Check.
  
  

Enjoy the flexibility of a part-time role, working 20 hours per week while maintaining a great work-life balance.

Why Join Us?

At Essence Communities, our people are at the heart of everything we do. We cultivate an environment where your contribution is recognised, and excellence is celebrated.

We Offer

• Attractive remuneration indicative of your experience and impact.
• A refined and inclusive culture where individuality is respected and meaningful contribution is valued
• A genuine voice at the table, with opportunities to shape our future through engagement forums and Viva Engage
• A connected community, brought to life through curated team events, celebrations and social initiatives
• Exclusive travel privileges, with preferred rates across Essence Hotels & Apartment
• Rewarding referral recognition, with up to $1,000 for introducing exceptional talent to our growing teams.
  
  

How to Apply:

This is an opportunity to take the lead on a premium Build-to-Rent asset and play a pivotal role in shaping its next phase of growth, performance and resident experience.

Join a forward-thinking environment where commercial performance, operational excellence and exceptional resident experience come together to create a truly differentiated residential community.

If you are an accomplished property leader ready to make your mark and lead the continued success of a premium Build-to-Rent asset, we would love to hear from you.

Essence Communities is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applican