Resident Experience Team Member

UniLodge Living Group; Melbourne; On-site; AUD 48,000 - 62,000; Full time

Job summary

Essence Communities, part of UniLodge Living Group, is seeking an entry-level Resident Experience Team Member at West Tower, Melbourne Quarter. You will greet residents and visitors, manage front desk tasks, support leasing activities and help create a welcoming community.

Ideal candidates have Cert IV in Real Estate/Agent’s Representative, strong communication, and a willingness to assist across property operations in a vibrant, community-focused setting.

Qualifications

• Excellent written & verbal communication skills.
• High attention to detail with a results-focused mindset.
• Effective time management and multi-tasking in a busy environment.

Responsibilities

• Be the first point of contact for residents and visitors.
• Manage front desk operations, calls, enquiries and resident requests.
• Deliver a warm, professional and exceptional customer experience.
• Support leasing and property management activities.
• Coordinate resident check-ins, inspections and apartment viewings.
• Build strong relationships and foster a sense of community.
• Support resident events and engagement initiatives.
• Manage the Property Management System and front office systems.
• Represent the Build to Rent brand and maintain high service standards.
• Support the wider team with day-to-day community operations.

Skills

Communication

Attention to detail

Time management

Education

Cert IV in Real Estate/Agent’s Representative Certificate (VIC)

Tools

PMS

Job description

Our Story

Essence Communities is Australia and New Zealand’s largest Build-to-Rent (BTR) operator, delivering tailored management solutions backed by a 30-year legacy in property and asset management through our parent company, UniLodge Living Group.

We are shaping the future of rental living - combining commercial discipline with hospitality-led thinking to create communities where people feel they truly belong. As the BTR sector continues to evolve at pace, so do we – expanding our national footprint and redefining what best-in-class performance looks like.

About This Role

As our Resident Experience Team Member (Assistant Property Manager), you’ll be at the heart of the resident experience at West Tower at Melbourne Quarter.

As the warm and welcoming face for our residents and visitors, you will help create a vibrant community where people feel at home. From delivering exceptional service and supporting leasing activities to coordinating events and building meaningful connections, you’ll play an important role in making everyday living a little better at West Tower.

Your Responsibilities Will Include

• Being the first point of contact for residents and visitors
• Managing front desk operations, calls, enquiries and resident requests
• Delivering a warm, professional and exceptional customer experience
• Supporting leasing and property management activities
• Coordinating resident check-ins, inspections and apartment viewings
• Building strong relationships and fostering a sense of community
• Supporting resident events and engagement initiatives
• Managing the Property Management System (PMS) and front office systems
• Representing the Build to Rent brand and maintaining high service standards
• Supporting the wider team with the smooth day-to-day operation of the community

About You

We are looking for an entry level real estate professional who thrives in a vibrant, community-led environment. To this role, you will bring:

• Excellent written & verbal communication skills
• High attention to detail with a results-focused mindset
• Effective time management and the ability to multi-task in a busy environment
• Completed Cert IV in Real Estate/Agent’s Representative Certificate (VIC)
• Unrestricted working rights in Australia & National Police Check.

Where You Will Be - West Tower at Melbourne Quarter

West Tower at Melbourne Quarter is a purpose‑built build‑to‑rent community delivering a new benchmark for feel‑good renting in the heart of Melbourne.

Rising 45 stories above the city and forming the final piece of the Melbourne Quarter precinct, West Tower blends beautifully designed residences with world‑class lifestyle amenities, including co‑working hubs, wellness and fitness spaces, entertainment zones and an on‑site resident services team.

Perfectly positioned opposite Southern Cross Station and within the city’s free tram zone, West Tower offers residents an effortlessly connected, sustainable and community‑focused way to live — where convenience, comfort and curated experiences come together to redefine urban renting.

Essence Communities is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.