Resident Experience Concierge: Sales & Admissions

Rockpool Residential Aged Care; Brisbane; Sur place; AUD 60 000 - 75 000; Plein temps

Résumé du poste

Rockpool Northshore Hamilton is seeking a friendly Concierge to greet residents and visitors and guide enquiries through admissions. Reporting to the Head of Resident Experience, you will nurture first impressions and support a seamless tour-to-admission journey.

You’ll handle enquiries with warmth, coordinate tours and maintain pipeline information, helping new residents settle in and ensuring personalised experiences in Rockpool's My Day My Way model.

Qualifications

• Experience in sales support and customer service in a healthcare or relationship-led environment.
• Residential aged care experience is essential.
• Excellent communication and relationship-building skills.

Responsabilités

• Respond to prospective resident and family enquiries with warmth, professionalism and urgency.
• Support the Head of Resident Experience with the day-to-day management of the resident sales pipeline.
• Coordinate and support tours, follow-up conversations and next steps.
• Maintain accurate enquiry and pipeline information.
• Coordinate information and documentation required through the pre-admission and admission process.
• Work closely with the Head of Resident Experience and wider home team to support a seamless admission.
• Participate in the Welcome to Rockpool Program, checking in with new residents and families and helping them settle in well.
• Identify and escalate any early concerns or support needs to the appropriate team member.
• Prepare pipeline updates, upcoming admission information and follow-up action.
• Provide professional front-of-house and Concierge support as required.

Connaissances

Sales support

Customer service

Communication

Relationship-building

Outils

Microsoft Office

Description du poste

Rockpool Northshore Hamilton is seeking a friendly Concierge to greet residents and visitors and guide enquiries through admissions. Reporting to the Head of Resident Experience, you will nurture first impressions and support a seamless tour-to-admission journey.

You’ll handle enquiries with warmth, coordinate tours and maintain pipeline information, helping new residents settle in and ensuring personalised experiences in Rockpool's My Day My Way model.