Resident Engineer (Sydney based)

Radware; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Radware Australia is seeking an experienced Resident Engineer to be based at a major customer premise, leading Radware security portfolio architecture, implementation and maintenance following best practices. You will work daily with Professional Services Engineering, Global Support, Cloud Operations, R&D and Product Management to ensure customers gain maximum value and service.

The role requires 5+ years in networking/security, strong hands-on with routing, firewalls, virtualization, and

Qualifications

• At least 5 years industry relevant Networking and Security integration experience.
• Onsite customer support experience.
• Excellent knowledge of L2/L3 switching and routing; L4/L7 switching; BGP.
• Hands-on with firewalls, IDS/IPS, VPN/IPSec.
• Linux environment knowledge and scripting (Bash/Perl/Python).
• Industry standard networking/security certifications.

Responsibilities

• Own Customer post-sales relationship and onboarding to Radware services.
• Maintain strong relationships with internal and customer personnel.
• Be a valued member of the customer’s engineering team onsite.
• Analyze customer technical needs and customizations; propose solutions.
• Coordinate with Support, Cloud, PS, and R&D to maximize value.
• Create technical designs and documentation (HLD, SoW, LLD, ATP).
• Implement solutions per agreed schedule; troubleshoot during deployment.
• Tune Radware solutions and maintain best practices; generate weekly progress reports.
• Lead meetings with customer technical teams; explore new opportunities with Pre-Sale Eng.
• Daily work at the customer's premises.

Skills

L2/L3 switching

L4/L7 switching

Firewall/VPN/IDS

BGP routing

Linux scripting (Bash/Perl/Python)

VMware/KVM virtualization

Cisco/Juniper knowledge

Onsite customer support

Fluent English

Analytical troubleshooting

Networking/security certifications

Tools

VMware

KVM

Job description

The Professional Services (PS) onsite Resident Engineer is working at a specific and major customer premise, leading Radware security portfolio architecture, implementation and maintenance according to the best practices. Cooperates daily with Professional Services Engineering, Global Support, Cloud Operation, R&D and Product Management teams inside Radware, to ensure customers gain the best value and service.

Responsibilities

• Owning Customers Post Sales relationship
• Establishing and maintaining strong working relationships with key internal and customer personnel to work effectively
• Become a valued member of the customer’s engineering team
• Participating in Customers onboarding to Radware services
• Analyzing and deeply understanding Customer technical needs and customizations.
• Cooperating with different departments in Radware internally (Support, Cloud, Professional Services, R&D), to ensure customers gain the best value and service
• Advocating Customer needs inside the company
• Creation of solutions detailed technical design and documentation – HLD, SoW, LLD, ATP
• Solution implementation according to agreed schedule and timelines
• Troubleshooting and resolution of technical issues during implementation (interaction with the back-office and R&D teams, if needed)
• Performing periodic Radware solutions tuning and maintaining configuration and software best practices
• Troubleshooting and resolving complex technical issues associated with Redware’s equipment.
• Developing standardized operational procedures for Radware equipment in Customer's environment
• Generating weekly reports on work in progress and status
• Performing periodic meetings with Customer technical team and providing operational/security reporting and consultancy on Radware solution.
• Coordinating new business opportunities and technical solutions with Pre-Sale Engineering
• At least 5 years industry relevant, Networking and Security integration work experience
• Customer orientation and onsite support experience
• Excellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching (Cisco, Juniper). Special attention to Service Providers routing and switching protocols (BGP based environment)
• Hands-on experience and knowledge of firewalls, IDS/IPS, and VPN, IPSec technologies.
• Hands-on experience with virtualization platforms (VMware, KVM)
• Good knowledge of Linux environment and script writing skills in at least one of the following: Bash, Perl, Python.
• Industry standard networking and/or networking security certifications.
• Strong analytical and troubleshooting abilities - complex problems troubleshooting and resolution
• Solid communication and interpersonal skills – written and verbal.
• Fluent English communication – written and verbal.
• The daily work is at Customer's premises.

Advantages

• Familiarity with Radware DDoS products, or other vendors DoS attack mitigation solutions.

Primary Location

AU-AU-North Sydney

Work Locations

Radware Australia, Sydney

Job

Field Support