Resident Engineer (Sydney based)

Radware Ltd.; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Familiarity with Radware DDoS products

Job summary

Radware Ltd. is seeking a Sydney-based Resident Engineer to lead security portfolio architecture, implementation and maintenance at a major customer site.

You will collaborate with Radware PS, Global Support, Cloud, R&D and Product Management to deliver value and services. You will own the customer relationship, onboard to Radware services, analyze needs, design solutions, implement per schedule, and troubleshoot complex issues with cross-functional teams.

Qualifications

• Minimum 5 years in networking and security integration.
• Hands-on experience with L2/L3 switching and routing, and service provider routing protocols (BGP).
• Strong knowledge of firewalls, IDS/IPS, VPN/IPSec, and virtualization.
• Proficient in Linux scripting (Bash, Python, or Perl).
• Excellent communication in English; customer-facing onsite work.

Responsibilities

• Own the post-sales relationship with the customer.
• Maintain strong internal and customer relationships.
• Become a valued member of the customer’s engineering team.
• Onboard customers to Radware services.
• Analyze customer technical needs and customize solutions.
• Collaborate with Support, Cloud, PS, R&D to deliver value.
• Advocate customer needs internally.
• Create detailed design docs: HLD, SoW, LLD, ATP.
• Implement solutions per schedule.
• Troubleshoot during implementation with back-office/R&D.
• Tune Radware solutions and maintain best practices.
• Resolve complex technical issues.
• Develop standard operating procedures.
• Generate weekly progress reports.
• Hold periodic meetings with customer tech team and provide security reporting.
• Coordinate new business opportunities with Pre-Sale Engineering.

Skills

5+ years Networking & Security

L2/L3 Switching & Routing

Firewalls/IDS/IPS and VPN/IPSec

VMware & KVM virtualization

Linux scripting (Bash/Python/Perl)

BGP routing

English communication

Tools

Cisco switches/routers

Juniper devices

VMware

KVM

Job description

Job Description - Resident Engineer (Sydney based) (2600009K)

Job Description

The Professional Services (PS) onsite Resident Engineer is working at a specific and major customer premise, leading Radware security portfolio architecture, implementation and maintenance according to the best practices. Cooperates daily with Professional Services Engineering, Global Support, Cloud Operation, R&D and Product Management teams inside Radware, to ensure customers gain the best value and service.

Responsibilities:

• Owning Customers Post Sales relationship
• Establishing and maintaining strong working relationships with key internal and customer personnel to work effectively
• Become a valued member of the customer’s engineering team
• Participating in Customers onboarding to Radware services
• Analyzing and deeply understanding Customer technical needs and customizations.
• Cooperating with different departments in Radware internally (Support, Cloud, Professional Services, R&D), to ensure customers gain the best value and service
• Advocating Customer needs inside the company
• Creation of solutions detailed technical design and documentation – HLD, SoW, LLD, ATP
• Solution implementation according to agreed schedule and timelines
• Troubleshooting and resolution of technical issues during implementation (interaction with the back-office and R&D teams, if needed)
• Performing periodic Radware solutions tuning and maintaining configuration and software best practices
• Troubleshooting and resolving complex technical issues associated with Redware’s equipment.
• Developing standardized operational procedures for Radware equipment in Customer ' s environment
• Generating weekly reports on work in progress and status
• Performing periodic meetings with Customer technical team and providing operational/security reporting and consultancy on Radware solution.
• Coordinating new business opportunities and technical solutions with Pre-Sale Engineering
• At least 5 years industry relevant, Networking and Security integration work experience
• Customer orientation and onsite support experience
• Excellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching (Cisco, Juniper). Special attention to Service Providers routing and switching protocols (BGP based environment)
• Hands-on experience and knowledge of firewalls, IDS/IPS, and VPN, IPSec technologies.
• Hands-on experience with virtualization platforms (VMware, KVM)
• Good knowledge of Linux environment and script writing skills in at least one of the following: Bash, Perl, Python.
• Industry standard networking and/or networking security certifications.
• Strong analytical and troubleshooting abilities - complex problems troubleshooting and resolution
• Solid communication and interpersonal skills – written and verbal.
• Fluent English communication – written and verbal.
• The daily work is at Customer ' s premises.

Advantages:

• Familiarity with Radware DDoS products, or other vendors DoS attack mitigation solutions.