Reservations Agent

Stamford Hotels and Resorts; City of Brisbane; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Complimentary Shift Meals

Uniforms and Laundry

Food & beverage discounts

Job summary

Stamford Plaza Brisbane Hotel is seeking an enthusiastic, entry-level Reservations Agent to join our reservations team on a full-time basis. Reporting to the Reservations Manager, you will promote and sell our accommodation, services and facilities, building strong relationships with corporate accounts, travel agents and tour operators to ensure 5-star service for every guest.

As a prestigious property, you will handle VIP guests with discretion and adapt to varying guest needs, contributing to

Qualifications

• Entry-level Reservations Agent role reporting to Reservations Manager.
• Promote and sell Stamford Plaza Brisbane Hotel accommodation, services and facilities.
• Develop good working relationships with corporate accounts, travel agents and tour operators.
• Provide 5-star customer service to all guests.

Responsibilities

• Enter reservations accurately into Opera PMS.
• Upsell hotel accommodation to increase average room rate while maintaining occupancy.
• Coordinate with Revenue Manager on rates, packages & overbooking scenarios.
• Manage special requests for arriving guests with relevant departments.
• Maintain punctuality, efficiency and courteousness at all times.
• Provide personal service to guest requirements and follow through to completion.
• Be aware of VIP movements, hotel events, and local attractions.
• Assist Front Office when required.
• Work various shifts including mornings, evenings, weekends and public holidays.

Skills

Excellent communication

Team oriented

Guest service

Tools

Opera Cloud PMS

Job description

Perfectly located on the banks of the river and a stone's throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5-star luxury Hotel. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website: www.stamford.com.au/spb .

About the Role

We are currently seeking an enthusiastic and customer-oriented, entry level Reservations Agent to join our Reservations team on a Full-time basis. Reporting directly to the Reservations Manager, this position sees you promoting and selling the Stamford Plaza Brisbane Hotel accommodation, services and facilities. You will develop a good working relationship with corporate accounts, travel agents and tour operators, ensuring 5 star customer service is provided to all our guests.

As we are a prestigious property, and we attract many high-profile guests from politicians through to musicians and bands. Your ability to be able to deal with various types of guests in a confidential manner and being able to recognise their differing needs will stand you in good position for this role.

Duties and Responsibilities

• Ensure all reservations are entered correctly into Opera PMS.
• Up sell hotel Accommodation to increase average room rate, whilst maintaining hotel occupancy levels.
• Liaise closely with the Revenue Manager regarding rates, packages and overbooking situations.
• Keep update and co-ordinate special requests for in-coming guests with the relevant departments prior to their arrival.
• Maintain punctuality, efficiency and courteousness at all times.
• Extend a personal service to guest requirements and following through to completion.
• Be aware of VIP guest movements, hotel events, local attractions and activities.
• Assist and liaise with Front Office when required.
• Must be able to work various shifts including mornings, evenings, weekends and public holiday.

Skills and Experience

• Experience using Opera Cloud property management system is an advantage
• Excellent communication skills with guests, management and team members
• Be extremely team orientated

Culture and Benefits

Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the strength and unity of our members within the company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive;

• Opportunity to progress within the organisation
• Complimentary Shift MealsUniforms and Laundry
• Food & beverage discounts in all F&B outlets within the Hotels

You must be an Australian Resident to apply or have Visa Rights to work in Australia.

Stamford Hotels and Resorts is an equal opportunity employer and encourages applications from all within the communities we operate.

We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview. If you do not hear from us please assume that you have been unsuccessful at this stage.