Request Fulfilment Coordinator

Leidos; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Leidos Australia is seeking a result-driven Request Fulfilment Coordinator to support delivery of service requests across a mission-critical environment. You’ll work with customers, governance stakeholders and delivery teams to manage requests from receipt to completion, ensuring priorities and outcomes remain visible.

The role emphasizes strong organizational skills, cross-functional collaboration and attention to performance metrics, with opportunities to impact service delivery improvements

Qualifications

• Experience coordinating multiple concurrent requests or activities while managing priorities, dependencies, risks and timeframes.
• Ability to communicate clearly with customers and stakeholders to clarify requirements, provide progress updates and support positive service outcomes.
• Experience developing effective working relationships across operational, technical and customer teams.
• Capability in maintaining records, tracking performance measures and producing accurate service reporting.
• Ability to work autonomously while contributing effectively within a collaborative team environment.
• Clear written and verbal communication skills, with a practical approach to resolving issues and responding to changing priorities.

Responsibilities

• Receive, review, triage and assign service requests and related tasks to the appropriate service delivery teams.
• Coordinate request approvals and prioritisation with customer and governance stakeholders, providing clear updates throughout the request lifecycle.
• Track concurrent activities, dependencies, risks and completion timeframes, engaging relevant teams to address issues and maintain progress.
• Maintain accurate service request records and metrics, support performance reporting, and identify opportunities to improve fulfilment processes and service efficiency.

Skills

Coordination

Stakeholder communication

Record keeping

Autonomy

Written and verbal communication

Tools

Jira

Confluence

Job description

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life. Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter. Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work.

This includes:

• Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.
• Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.
• Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.
• Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.
• Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.
• And Much More – These are just a few of the ways we invest in our people and help them thrive.

About the Team You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.

Mission Software Systems (MSS) brings together expertise across intelligence, software, and cloud to deliver end-to-end capability supporting the full intelligence lifecycle, from planning through to dissemination and feedback. The team fosters a culture of innovation, leveraging modern engineering practices and shared infrastructure to rapidly build, test, and deploy software solutions across a range of environments, including cloud. MSS also plays a key role in advancing technology modernisation within Government, delivering scalable and adaptable solutions for complex enterprise challenges.

As a Request Fulfilment Coordinator, you will support the effective delivery of service requests across a complex, mission-critical environment. Working closely with customers, governance stakeholders and service delivery teams, you will coordinate requests from initial receipt through to completion, helping ensure priorities remain visible and agreed outcomes are delivered.

• Receive, review, triage and assign service requests and related tasks to the appropriate service delivery teams.
• Coordinate request approvals and prioritisation with customer and governance stakeholders, providing clear updates throughout the request lifecycle.
• Track concurrent activities, dependencies, risks and completion timeframes, engaging relevant teams to address issues and maintain progress.
• Maintain accurate service request records and metrics, support performance reporting, and identify opportunities to improve fulfilment processes and service efficiency.

About You You bring an organised and practical approach to coordinating multiple activities, with the communication skills to work effectively across customers, stakeholders and delivery teams.

Essential:

• Experience coordinating multiple concurrent requests or activities while managing priorities, dependencies, risks and timeframes.
• Ability to communicate clearly with customers and stakeholders to clarify requirements, provide progress updates and support positive service outcomes.
• Experience developing effective working relationships across operational, technical and customer teams.
• Capability in maintaining records, tracking performance measures and producing accurate service reporting.
• Ability to work autonomously while contributing effectively within a collaborative team environment.
• Clear written and verbal communication skills, with a practical approach to resolving issues and responding to changing priorities.

Advantageous:

• Experience working in a large, complex or mission-critical service delivery environment involving multiple delivery teams and customers.
• Experience within an Australian Government or Department of Defence environment.
• Familiarity with Jira and Confluence.
• Experience identifying service request process improvements and supporting survey and quote coordination activities.

This role does require the successful applicant to be an Australian Citizen and hold an NV-1 security clearance.

If this sounds like a role where you can make an impact and continue to grow, we’d like to hear from you.

We value different experiences and are interested in the capability and potential you could bring.

What to Expect When You Apply

Our hiring process is designed to be straightforward, respectful and easy to navigate. If your skills, experience and qualifications look aligned with the role, our Talent Acquisition team will contact you to discuss the next stage. You can expect:

• An initial conversation with our Talent Acquisition team
• An interview with the hiring manager or interview panel
• Any role-specific assessment, technical discussion or customer step required for the position

We’ll let you know what to expect before each stage, including who you’ll meet and how to prepare. If you need any adjustments or support during the process, please let us know.

If you have any questions about the role or recruitment process, please contact Praveena Sundarakumar, Talent Acquisition.

Pay Range

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.