Repair Centre Leader: Drive Quality, Service & Compliance

Mars Recruitment; Brisbane; Sur place; AUD 110 000 - 140 000; Plein temps

Résumé du poste

Mars Recruitment is seeking a Repair Centre Manager in Brisbane to lead a multi-disciplinary team across production, estimating, and customer service. Drive a high-performance culture while maintaining compliance with WHS and regulatory requirements.

Ensure timely repairs, effective resource planning and a premium customer experience from drop-off to pickup. The role requires proven leadership in an automotive repair setting, strong financial stewardship and knowledge of insurer processes, with

Qualifications

• Demonstrated leadership experience in an automotive repair centre or workshop.
• Strong budget, workforce efficiency and quoting management skills.
• Knowledge of insurer processes, repair cycles, parts procurement and estimating systems.
• Strong written and verbal communication and professional presentation.
• Demonstrated WHS awareness and safety leadership.

Responsabilités

• Lead and support a high-performing team across production, estimating, customer support, detailing and apprentices.
• Manage team performance through structured practices such as team meetings and 1:1s.
• Collaborate with HR to recruit, onboard and workforce planning.
• Drive safety, accountability and continuous improvement ensuring WHS and regulatory compliance.
• Ensure repairs are scheduled, resourced and completed to targets.
• Oversee daily job flow of estimating, repair, painting and QA processes.
• Manage site operations to achieve revenue, margin, efficiency and profit targets.
• Deliver a premium customer experience from drop-off to pick-up.

Connaissances

Leadership

Budgeting

People management

WHS

Communication

Insurer processes

Formation

Automotive repair qualification

Management qualification

Business qualification

Outils

Job management systems

Estimating systems

PCM

ARC

Description du poste

Mars Recruitment is seeking a Repair Centre Manager in Brisbane to lead a multi-disciplinary team across production, estimating, and customer service. Drive a high-performance culture while maintaining compliance with WHS and regulatory requirements.

Ensure timely repairs, effective resource planning and a premium customer experience from drop-off to pickup. The role requires proven leadership in an automotive repair setting, strong financial stewardship and knowledge of insurer processes, with