Rental Sales Agent/Vehicle Detailer

My NRMA; Canberra; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Casual loadings

Incentives program

Training & development

Global brand opportunities

Wellbeing support

Job summary

Europcar Mobility Group is seeking a Sales & Customer Service Officer in Canberra on a casual basis to join the Canberra Airport & City team. You will greet customers, process rentals, upsell services, and maintain vehicle standards, while delivering exceptional service and meeting sales targets.

The role requires strong communication, computer skills, and flexibility to work a rotating shift including weekends and public holidays.

Qualifications

• Previous experience in sales, customer service or retail.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Confident using computer systems and technology.
• Ability to work efficiently in a fast-paced, high-pressure environment.
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays.
• Valid Australian driver's license with a clean driving record.
• Full working rights in Australia (current and ongoing).
• A positive, proactive and team-oriented attitude!

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly and professionally, with a service-first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods, noting any damages.
• Maintain knowledge of current promotions, services, and products to assist with sales efforts.
• Build strong customer relationships to encourage repeat business and referrals.
• Vehicle detailing and cleaning to business quality standards.
• Refuel and transport vehicles.

Skills

Sales experience

Customer service

Communication skills

Tech-savvy / computer skills

Fast-paced environment

Shift flexibility

Australian driver’s license

Full working rights in AU

Team player

Job description

Europcar Sales & Customer Service Officer

We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Canberra Airport & City team on a casual basis!

Responsibilities

• Greet and assist customers in renting vehicles as based on their preferences and needs
• Process rental agreements accurately and efficiently
• Promote and upsell additional products and services
• Address customer inquiries and concerns promptly and professionally, with a service first approach
• Achieve or exceed individual and team sales targets
• Inspect vehicles before and after rental periods, noting any damages
• Maintain knowledge of current promotions, services, and products to assist with sales efforts
• Build strong customer relationships to encourage repeat business and referrals
• Detailing and cleaning vehicles to business quality standards
• Refuel and transport vehicles

Qualifications

• Previous experience in sales, customer service or retail
• Car rental experience is highly desirable
• Excellent communication and interpersonal skills, with a customer-first mindset
• Confident using computer systems and technology
• Ability to work efficiently in a fast-paced, high-pressure environment
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
• Valid Australian driver's license with a clean driving record
• Full working rights in Australia (current and ongoing)
• A positive, proactive and team-oriented attitude!

Benefits

• Competitive hourly rate + casual loadings + uncapped incentives
• Boost your income with our performance-based incentive program
• Ongoing training and career development opportunities
• Global brand opportunities across AU/NZ and beyond
• Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
• Access same-day pay through our financial wellbeing partner
• Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
• 24/7 wellbeing support via EAP and the Calm App

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.

“We help to change the way you move” is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.

To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a “value for money” positioning, and Euromobil® , a German car rental player. The Group also operates the “myEuropcar” platform for vehicle subscription.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).