Renewal Manager

Meltwater; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Gym & wellness allowance

Unlimited leave

Car lease benefit

Employee assistance programs

CalmApp subscription

Job summary

Meltwater seeks a Renewals Manager for SMB Australia. You will secure on-time renewals, expand revenue per client, and work with the customer success team to maximize value in a high-volume portfolio.

Requirements include a bachelor’s degree (preferred), 3 years in sales or customer success in SaaS, and Salesforce CRM proficiency. Hybrid work in Sydney with one day/month in-office.

Qualifications

• Bachelor’s degree preferred.
• 3 years in sales or customer success, SaaS ideal.
• Proven track record closing velocity deals at volume.
• Strong organizational skills with data accuracy.
• Customer-centric mindset with proactive renewals.
• Clear renewal option communication with AEs.
• Commercial acumen and upsell awareness.
• CRM experience, Salesforce preferred.

Responsibilities

• Lead on-time renewal revenue for Australian SMB portfolio.
• Cultivate relationships and expand product adoption.
• Collaborate with customer success for efficient operations.
• Identify renewals and maintain CRM data.
• Develop quotes and execute renewal contracts.
• Run forecasting to identify outlook and risk.

Skills

Renewals management

Customer success

SaaS sales

Data accuracy

Relationship building

Communication

Education

Bachelor's degree or higher

Tools

CRM (Salesforce)

Job description

Renewals Manager - SMB Australia

What We’re Looking For:

In this role, you’ll play a vital part in our organization, with your primary focus being to secure on-time renewal revenue as well as expanding our revenue per client in this large cohort of clients. You will work closely with our extended customer success team to maximise the value provided to the customer, ensuring our long-term partnership and ultimate expansion of the portfolio. This will require sharp commercial skills, the ability to work a high-volume portfolio, and a target-oriented mindset. Meltwater offers a growth environment where you’ll be surrounded by talented coworkers at the cutting edge of AI Martech. This role will have a significant impact on our growth in the Australian market.

What You’ll Do:

• Lead efforts to ensure on-time renewal revenue in our Australian SMB portfolio, collaborating closely with our commercial & leadership team in Sydney as well as our offshore customer success team in Manila.
• Proactively cultivate relationships with customers, ensuring their awareness of our extended product offerings as well as adoption of their current package.
• Work closely with our customer success function to ensure an efficient and time effective operation is running.
• Identify upcoming renewals and maintain accurate account data within the CRM system.
• Develop quotes, manage administrative tasks, and oversee the execution of renewal contracts.
• Run an accurate forecast which identifies outlook, best case scenarios and risk.

What You’ll Bring:

• A Bachelor's degree or higher is preferred for this role.
• 3 years of demonstrated experience in sales or customer success roles, ideally within the software or SaaS industry.
• A track record of closing velocity deals and being able to successfully win business at volume.
• Exceptional organizational skills, emphasising data accuracy and meticulous attention to detail.
• Customer-centric mindset, adept at engaging with customers and effectively addressing their concerns.
• A proactive approach to identifying and flagging upcoming renewals and potential issues before they arise.
• Strong communication skills to articulate renewal options clearly and collaborate effectively with Account Managers.
• Commercial acumen to identify new opportunities within our accounts, spot potential risks and to ensure our services are evolving alongside our clients.
• Proficiency with CRM systems, ensuring the maintenance of accurate and up-to-date information. Salesforce experience is preferred.
• Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy flexible paid time off and unlimited leave options for enhanced work-life balance.
• Gym & wellness allowance through our partnership with ClassPass.
• Community Outreach Days — get involved and undertake charity work or volunteer, as paid days off, based on employee tenure.
• Car Lease Benefit partnered with Autopia, the perk of novated leasing, a tax-effective way to own and run a car.
• Employee assistance programs cover mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

When You’ll Join

Sept/Oct 2026

Where You’ll Work

Level 8/275 George St, Sydney NSW 2000, Australia

Our Story

The sky is the limit at Meltwater. At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.

Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.

We’re proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.