Remote Travel Specialist - Seasonal Freelance

Oomf; Melbourne; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work flexibility

Exclusive travel perks

Industry discounts

Ongoing training

Job summary

Oomf is seeking a Remote Travel Specialist to guide clients through every stage of their journey, from planning to safe return. You will handle travel arrangements, answer questions, manage updates, and resolve challenges with professionalism.

Join a global team with structured training, mentorship, and ongoing support for agents located in Australia, ensuring you’re fully equipped to succeed regardless of location.

Qualifications

• Excellent communication skills, both written and verbal.
• Background in customer service, ideally in travel, tourism, or hospitality.
• High attention to detail and strong organizational habits.
• Tech-savvy and quick to learn new booking tools.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across email, phone, and messaging.
• Assist with booking modifications, cancellations, and special requests.
• Provide up-to-date information on destinations, docs, and processes.
• Follow up with clients to confirm plans and gather feedback post-trip.
• Address concerns with empathy and efficiency to ensure satisfaction.
• Work remotely with flexible hours.

Skills

Excellent communication

Customer service background

Attention to detail

Tech-savvy

Travel enthusiasm

Job description

Oomf is seeking a Remote Travel Specialist to guide clients through every stage of their journey, from planning to safe return. You will handle travel arrangements, answer questions, manage updates, and resolve challenges with professionalism.

Join a global team with structured training, mentorship, and ongoing support for agents located in Australia, ensuring you’re fully equipped to succeed regardless of location.