Remote Travel Concierge & Client Support

Doordash Australia; Wagga Wagga City Council; Remote; AUD 48,000 - 72,000; Full time

Benefits offered by this job

Fully remote work from home

Flexible scheduling

Mentorship and training

Employee travel discounts

Travel industry resources

Job summary

Scenic Voyages Travel is seeking a Remote Travel Agent/Advisor to support clients from planning to post-trip follow-up. You will handle bookings, provide destination insights, and ensure smooth travel experiences, all from a fully remote setup.

The role offers multiple training opportunities, a supportive community, and flexible full‑time or part‑time arrangements designed for work‑life balance. You’ll gain access to exclusive travel benefits and industry resources.

Qualifications

• Experience in customer service – travel, tourism, or hospitality.
• Strong written and verbal communication.
• High attention to detail with strong organizational and follow‑through habits.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up‑to‑date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post‑travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Time management

Multitasking

Remote work

Tech-savvy

Tools

Booking tools

Booking systems

Travel platforms

Job description

Scenic Voyages Travel is seeking a Remote Travel Agent/Advisor to support clients from planning to post-trip follow-up. You will handle bookings, provide destination insights, and ensure smooth travel experiences, all from a fully remote setup.

The role offers multiple training opportunities, a supportive community, and flexible full‑time or part‑time arrangements designed for work‑life balance. You’ll gain access to exclusive travel benefits and industry resources.