Remote Trauma Counselling Team Lead — National 24/7

Jobgether; Australia; Remote; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Telstra mobile plan

Home internet discount

Parental leave 16 weeks

Flexible working

Professional development

Wellbeing support

Employee rewards

Novated leasing

Fully remote work

Job summary

Jobgether, on behalf of a partner, is seeking a Counselling Services Team Leader in Australia to oversee a national 24/7 trauma-informed counselling service and lead up to 25 counsellors.

The role balances people leadership, operational management and team wellbeing, ensuring safe, high-quality support for those affected by domestic, family and sexual violence, with focus on continuous improvement and collaboration with clinical and operational teams.

Qualifications

• Must have experience leading teams that support individuals affected by trauma or complex personal circumstances.
• Strong understanding of domestic, family, and sexual violence and trauma-informed practices.
• Experience managing high-volume services with distributed teams.
• Excellent communication, interpersonal, coaching and people management skills.
• Ability to use digital systems to support remote team operations.

Responsibilities

• Provide operational leadership to a multidisciplinary counselling team (up to 25 counsellors) across a 24/7 roster.
• Promote wellbeing through supervision, coaching and professional development.
• Foster a positive, inclusive team culture and high performance.
• Manage workloads, scheduling compliance and service coverage.
• Monitor performance and service quality against standards.
• Collaborate with clinical and operational teams to drive improvements.
• Address concerns, resolve challenges and enable effective communication.
• Ensure adherence to trauma-informed service delivery standards.
• Utilise data and reporting to identify trends and drive continuous improvement.

Skills

Leadership

Coaching

People management

Communication

Data interpretation

Trauma-informed care

Remote team support

Education

Bachelor degree in relevant discipline

Leadership/Coaching qualification

Job description

Jobgether, on behalf of a partner, is seeking a Counselling Services Team Leader in Australia to oversee a national 24/7 trauma-informed counselling service and lead up to 25 counsellors.

The role balances people leadership, operational management and team wellbeing, ensuring safe, high-quality support for those affected by domestic, family and sexual violence, with focus on continuous improvement and collaboration with clinical and operational teams.