Remote Luxury Travel Advisor | Flexible Hours

American Express Global Business Travel; Australia; Remote; AUD 128.000 - 185.000; Vollzeit

Benefits dieser Stelle

Remote flexibility

Travel discounts

Mentorship

Training programs

Career growth

Bonuses

Zusammenfassung

Travel Associates is seeking a Remote Travel Consultant to handle diverse client inquiries, bookings, and itinerary planning from anywhere. You will provide expert travel advice, manage reservations, and maintain strong client relationships through proactive communication.

The role emphasizes high-quality customer service, familiarity with travel tools, and ongoing professional development. Flexible scheduling and industry perks are offered to support work-life balance.

Qualifikationen

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• Tech-savvy and quick to adapt to new systems and booking tools.

Aufgaben

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
• Assist clients with questions and travel updates.
• Provide destination insights and requirements.
• Confirm itineraries and travel details.
• Offer proactive communication and support.
• Plan and customize travel itineraries including airline, car rental, cruises, resorts, hotels, amusement parks, concert and sporting event tickets, and other tours & activities.
• Provide travel advice and recommendations.
• Handle bookings and reservations.
• Manage customer relationships.
• Stay updated on travel trends.
• Process payments on behalf of your clients to secure reservations.
• Maintain relationships with industry specific vendors and suppliers.
• Attend ongoing trainings to maintain and increase knowledge within the industry.
• Provide superior customer service to clients.
• Provide details to clients regarding any required travel documents such as passports or visas.
• Guide clients through destination selection and trip planning.
• Develop and publish travel-related content across platforms.
• Educate audiences about travel opportunities and promotions.
• Support booking processes and post-travel follow-ups.
• Implement marketing strategies to attract and retain clients.

Kenntnisse

Strong communication

Customer service

Attention to detail

Tech-savvy

Travel industry experience

Tools

Booking tools

Jobbeschreibung

Travel Associates is seeking a Remote Travel Consultant to handle diverse client inquiries, bookings, and itinerary planning from anywhere. You will provide expert travel advice, manage reservations, and maintain strong client relationships through proactive communication.

The role emphasizes high-quality customer service, familiarity with travel tools, and ongoing professional development. Flexible scheduling and industry perks are offered to support work-life balance.