Remote Knowledge-Base Content Editor

HRS Talent Solutions; City of Kalgoorlie-Boulder; Remote; AUD 60,000 - 63,000; Full time

Job summary

HRS Talent Solutions is seeking a Knowledge Base Content Assistant to support our remote knowledge-management workflow. You will review approved corrections, update articles in a web-based editor, ensure readability, and preserve accurate change history while avoiding policy deviations.

This full-time, remote role emphasizes attention to detail, clear communication, and collaboration with the support team. Training is provided, and no technical writing degree is required.

Qualifications

• No technical writing degree required.
• Customer service and office administration backgrounds are welcome.

Responsibilities

• Review a queue of approved help-page corrections.
• Locate the exact article and affected section in a web-based editor.
• Apply permitted wording, link, or image updates without adding new claims.
• Check the published page for basic readability and working links.
• Note related pages that might need a separate review.
• Maintain a concise record of changes and approvals.
• Send an unclear policy or technical issue to the right owner.
• Coordinate completion notices with the support team.

Skills

Customer service experience

Office administration

Job description

HRS Talent Solutions is seeking a Knowledge Base Content Assistant to support our remote knowledge-management workflow. You will review approved corrections, update articles in a web-based editor, ensure readability, and preserve accurate change history while avoiding policy deviations.

This full-time, remote role emphasizes attention to detail, clear communication, and collaboration with the support team. Training is provided, and no technical writing degree is required.