Remote IT Help Desk Engineer

Nexon Asia Pacific; Newcastle City Council; On-site; AUD 60,000 - 75,000; Full time

Job summary

A technology services provider in Newcastle is seeking a skilled help desk technician to assist a diverse range of clients. In this role, you will be the initial contact for technical inquiries, performing troubleshooting remotely and guiding customers through issues. Ideal candidates must show strong technical knowledge, especially with Active Directory, ServiceNow, and Citrix, along with excellent customer service skills. The position offers an opportunity to work in a dynamic environment where your contributions directly impact client satisfaction.

Qualifications

• Proven experience as a help desk technician or in a similar role.
• Tech savvy with knowledge of multiple systems across Network and Cloud.
• Proficiency in English with excellent communication skills.

Responsibilities

• Serve as the first point of contact for customers via phone or email.
• Perform remote troubleshooting through diagnostic techniques.
• Determine the best solution based on the issue and customer details.

Skills

Customer-oriented

Excellent communication skills

Ability to diagnose basic technical issues

Tech savvy

Tools

Active Directory

ServiceNow

Citrix

Job description

A technology services provider in Newcastle is seeking a skilled help desk technician to assist a diverse range of clients. In this role, you will be the initial contact for technical inquiries, performing troubleshooting remotely and guiding customers through issues. Ideal candidates must show strong technical knowledge, especially with Active Directory, ServiceNow, and Citrix, along with excellent customer service skills. The position offers an opportunity to work in a dynamic environment where your contributions directly impact client satisfaction.