Remote Front Desk Agent — Outback Stay

Discovery-Resorts; Sydney; Remote; AUD 32,000 - 39,000; Part time

Benefits offered by this job

HIGA Award Level

Job summary

Discovery-Resorts is seeking a Part-Time Food & Beverage Room Service Attendant to deliver memorable in-room dining experiences and uphold InterContinental service standards.

You will handle guest requests, process transactions, set up and maintain service areas, and collaborate with hotel teams while keeping high cleanliness and safety. Weekday availability and a minimum 20 hours per week are required; RSA and Food Safety certifications are essential.

Qualifications

• Experience in hotel, restaurant or bar operations.
• Ability to carry up to 23 kg and perform physical tasks.
• Part-time role with minimum 20 hours per week.
• RSA/SA and Food Safety certification required.
• Eligibility to work in Australia (permanent resident or visa).

Responsibilities

• Provide exceptional in-room delivery of food and beverage experiences.
• Respond to guest calls and enquiries promptly, professionally, and with genuine care.
• Take, manage, and process cash and credit transactions accurately.
• Prepare and serve food and drinks to a high standard, highlighting promotions where appropriate.
• Set up, stock, and maintain your workstation, ensuring all supplies are replenished and equipment is fully operational.
• Set up and pack down the venue/outlet as required.
• Work closely with restaurant, kitchen, and hotel teams to deliver a seamless guest experience.
• Maintain exceptional cleanliness standards across all work areas and equipment.
• Minimise waste and report any unsafe equipment, low supplies, or safety incidents to your supervisor or duty manager.
• Undertake ad-hoc duties as required to keep service running smoothly.

Skills

Beverage knowledge

Hotel/Restaurant/Bar experience

Attention to detail

Problem solving

Roster flexibility

Visa eligibility Australia

Job description

Food & Beverage Room Service Attendant

The Food & Beverage Room Service Attendant tailors each guest's experience to their unique tastes, creating memorable moments in line with the InterContinental Service Standards.

• Provide exceptional in-room delivery of food and beverage experiences
• Respond to guest calls and enquiries promptly, professionally, and with genuine care
• Take, manage, and process cash and credit transactions accurately
• Prepare and serve food and drinks to a high standard, highlighting promotions where appropriate
• Set up, stock, and maintain your workstation, ensuring all supplies are replenished and equipment is fully operational
• Set up and pack down the venue/outlet as required
• Work closely with the restaurant, kitchen, and wider hotel teams to deliver a seamless guest experience
• Maintain exceptional cleanliness standards across all work areas and equipment
• Minimise waste and report any unsafe equipment, low supplies, or safety incidents to your supervisor or duty manager
• Undertake ad-hoc duties as required to keep service running smoothly

We are seeking a Part-Time Food & Beverage Attendant with weekday availability, who can work a minimum 20hrs per week with the ability to confidently deliver unforgettable experiences. This role requires a warm welcome, inspired recommendations, and seamless service.

• Experience & knowledge - strong beverage knowledge and previous experience working in a hotel, restaurant or bar is preferred
• The strength to lift, push and pull big objects up to 23 kg, which can also involve bending and kneeling
• Your strong attention to detail and problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• The flexibility to work across a rotating roster including nights, weekends and public holidays, must have weekday availability.
• Responsible Service of Alcohol Certification (SA/Nationally Accredited) & Food Safety Certificate
• An unrestricted visa to work in Australia or be a permanent resident.

• HIGA Award Level