Remote-First Retail Architecture & Transformation Lead

Hcltech - Australia And New Zealand; Melbourne; On-site; AUD 180,000 - 260,000; Full time

Job summary

HCLTech is seeking an experienced Retail SME/Architect for Melbourne, Australia. The role focuses on understanding retail processes and technology to design practical solutions across store operations, eCommerce, supply chain, pricing and loyalty programs, ensuring value realization for customers.

You will work with customers and internal teams to define transformation roadmaps, identify AI and automation opportunities, support RFPs, and drive end-to-end delivery with application, cloud, data,

Qualifications

• 15+ years IT/consulting experience with strong retail knowledge.
• Deep understanding of retail processes and technology.
• Experience with POS, eCommerce, Order Management, Inventory and Pricing systems.

Responsibilities

• Define retail solution architecture and transformation roadmaps.
• Engage with customers and internal teams to identify challenges and design practical tech solutions.
• Lead workshops, RFPs, and proposals for retail programs.
• Collaborate with cloud, data, and integration teams to deliver end-to-end solutions.
• Drive AI, GenAI, automation opportunities in retail.

Skills

Retail industry knowledge

Customer-facing communication

Solution architecture

Digital transformation

Stakeholder management

Education

Bachelor's degree in IT / Business / related field

Tools

POS systems

eCommerce platforms

Order management

Inventory systems

SAP

Azure

Salesforce

ServiceNow

Manhattan Associates

Blue Yonder

Job description

HCLTech is seeking an experienced Retail SME/Architect for Melbourne, Australia. The role focuses on understanding retail processes and technology to design practical solutions across store operations, eCommerce, supply chain, pricing and loyalty programs, ensuring value realization for customers.

You will work with customers and internal teams to define transformation roadmaps, identify AI and automation opportunities, support RFPs, and drive end-to-end delivery with application, cloud, data,