Enterprise Product Support Engineer – Remote Australia

Native American Talent; Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Wellness days

Recognition program

Global collaboration

Job summary

Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment.

The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security or DNS, however we will consider

Qualifications

• Proven experience in a technical support/helpdesk environment.
• Experience in problem analysis and resolution of software problems.
• Ability to excel in a fast-paced, agile environment with critical thinking.

Responsibilities

• Provide Tier 1 support to administrators & enterprise-level partners during business hours.
• Provide troubleshooting and technical support of complex technical issues, communicating with customers via phone, web-based tools and email.
• Advise customers regarding the product's proper use and address specific systems issues.
• Manage product escalations, act as a liaison between customers and various levels of tiered support.
• If needed, work as part of our wider team assisting customers during installations and configuration.

Skills

Email systems

Networking

Technical support

Customer-facing

Problem solving

Job description

Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment.

The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security or DNS, however we will consider