Remote Content Design Coordinator

Australian Maritime Safety Authority; Canberra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration

15.4% employer superannuation

20 days annual leave + Christmas shut

Paid parental leave for primary and 14

Flexible work including work from home

Career development & study assistance

Staff networks

Job summary

Australian Maritime Safety Authority (AMSA) is seeking a Coordinator, Content Design to deliver accessible, user‑centred content across websites, social media and EDMs using Drupal and other CMS platforms. You will translate customer and business needs into practical content solutions while collaborating with stakeholders to improve usability and accessibility.

You will contribute to content design, UX activities and content governance, employing analytics and user feedback to drive improvements

Qualifications

• Experience creating, editing and publishing digital content using web content management systems, preferably Drupal.
• Experience developing accessible, user‑centred content for digital products and services.
• Strong stakeholder engagement skills and the ability to translate customer, user and business needs into effective content solutions.
• Experience using analytics, customer feedback and evidence to evaluate content performance and identify opportunities for improvement.
• Strong analytical skills and the ability to develop evidence‑based insights and recommendations.
• Knowledge of accessibility requirements and digital content best practice, including WCAG 2.1/2.2 AA standards.

Responsibilities

• Co-design, write, edit and publish customer‑focused digital content for omnichannel delivery.
• Contribute to content design and user experience activities, including user research and journey mapping.
• Use analytics and feedback to identify opportunities to improve content and customer experiences.
• Provide advice and support to stakeholders on content design and digital publishing practices.
• Contribute to a culture of continuous improvement and evidence‑based decision making.

Skills

CMS content creation

Accessible content design

Stakeholder engagement

Analytics and insights

Content governance

WCAG accessibility knowledge

One AMSA values

Education

Content design / UX / digital content management (or equivalent)

Tools

Drupal

Google Analytics

Microsoft Clarity

Qualtrics

Job description

Australian Maritime Safety Authority (AMSA) is seeking a Coordinator, Content Design to deliver accessible, user‑centred content across websites, social media and EDMs using Drupal and other CMS platforms. You will translate customer and business needs into practical content solutions while collaborating with stakeholders to improve usability and accessibility.

You will contribute to content design, UX activities and content governance, employing analytics and user feedback to drive improvements