Remote Communities Housing Services Manager

Queensland Government; Cloncurry Shire; On-site; AUD 105,000 - 114,000; Full time

Benefits offered by this job

Five weeks annual leave

Regional and Remote Incentive

Locality allowance Mount Isa

Supportive team environment

Job summary

Queensland Government is seeking a Customer Service Manager for the Remote Communities Team to lead housing services across Doomadgee and Mornington Island, overseeing intake, assessment, tenancy management advice, and customer support.

The role involves front counter, home visits, phone, correspondence, fieldwork and outreach, with regular travel to regional and remote communities. Departmental accommodation is provided when travelling for work.

Qualifications

• Experience leading front-line housing services teams.
• Ability to communicate effectively with diverse communities, including First Nations peoples.
• Strong leadership and people management skills.
• Knowledge of safety, risk, and compliance in service delivery.

Responsibilities

• Take the lead in managing yourself and your team delivering front line services, including work and travel planning to ensure regular community visits
• Communicate effectively and sensitively with people from different cultural backgrounds, particularly First Nations peoples, having an awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander communities to facilitate improved service delivery and customer outcomes
• Take responsibility for managing teams within the Housing Service Centre, including work planning, team management, application of financial and human resources delegations, workflow management within functional teams to ensure appropriate and efficient service delivery, and monitoring, analysing and reporting on key performance indicators.
• Develop and maintain professional and productive relationships with stakeholders to facilitate improved customer outcomes and processes.
• Manage Ministerial and high-level briefs and correspondence in response to complaints or complex issues.
• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

Skills

Team leadership

Communication

Stakeholder engagement

People skills

Job description

Queensland Government is seeking a Customer Service Manager for the Remote Communities Team to lead housing services across Doomadgee and Mornington Island, overseeing intake, assessment, tenancy management advice, and customer support.

The role involves front counter, home visits, phone, correspondence, fieldwork and outreach, with regular travel to regional and remote communities. Departmental accommodation is provided when travelling for work.