Remote AI Support Task Designer — Australia

OpenTrain AI; Australia; Hybrid; AUD 31,000 - 156,000; Full time

Job summary

OpenTrain AI is seeking a Customer Support Task Author to design and calibrate realistic support triage tasks for training advanced AI agents. This fully remote contractor role is open to candidates based in Sydney and across Australia, with English as the working language and a focus on customer support triage task authoring.

You will turn authentic support workflows into clear, challenging AI training tasks, write defensible scoring rubrics, and set up environments that replicate genuine

Qualifications

• Hands-on product support experience.
• Ability to explain support decisions precisely.
• Experience designing customer support triage or escalation workflows.

Responsibilities

• Turn authentic support workflows into clear AI training tasks.
• Write scoring rubrics for routing decisions and escalation criteria.
• Set up task environments with tickets, accounts, and runbooks that mirror real scenarios.
• Review and correct AI-drafted prompts or rubrics when provided.

Skills

Customer support

Technical support

Troubleshooting

Runbooks

Clear communication

Tools

Ticketing systems

Knowledge bases

Runbooks

Job description

OpenTrain AI is seeking a Customer Support Task Author to design and calibrate realistic support triage tasks for training advanced AI agents. This fully remote contractor role is open to candidates based in Sydney and across Australia, with English as the working language and a focus on customer support triage task authoring.

You will turn authentic support workflows into clear, challenging AI training tasks, write defensible scoring rubrics, and set up environments that replicate genuine