Remediation Consultant - Remote Customer Support

IAG; Brisbane; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

13% Superannuation

20 days annual leave + 5 MyLeave

Work from home with hybrid options

Up to 50% off personal insurance

Private health discounts

20 weeks paid parental leave

IAG Academy & LinkedIn Learning access

Job summary

IAG is recruiting for multiple Consultant, Customer Service & Support roles in the Remediation team. These are 12-month maximum-term opportunities with potential to extend to 2 years, offering a predominantly work-from-home arrangement with hybrid attendance (twice per month) in our offices.

Roles involve handling inbound inquiries and remediation actions across Brisbane, Melbourne, or Parramatta. You’ll join a supportive, collaborative team focused on delivering great customer outcomes and

Qualifications

• Experience in a customer-facing role; call centre experience is advantageous but not essential.
• Strong communication and relationship-building skills with a personable approach.
• Self-motivated team player who thrives in a fast-paced environment.
• Ability to multitask and manage call volumes with accuracy.

Responsibilities

• Manage inbound telephone and written enquiries.
• Act as a first point of enquiry for impacted customers.
• Process payments or remediation actions accurately.
• Review and validate customer and policy information from legacy systems.

Skills

Customer-facing

Communication

Multitasking

Tech-savvy

Detail-oriented

Call center experience (advantage)

Job description

IAG is recruiting for multiple Consultant, Customer Service & Support roles in the Remediation team. These are 12-month maximum-term opportunities with potential to extend to 2 years, offering a predominantly work-from-home arrangement with hybrid attendance (twice per month) in our offices.

Roles involve handling inbound inquiries and remediation actions across Brisbane, Melbourne, or Parramatta. You’ll join a supportive, collaborative team focused on delivering great customer outcomes and